Bethany Freeman
Archdale,NC
Summary
Detail-oriented Guest Services Associate with three years of experience. Poised and patient successful working closely with broad range of different personalities. Pleasant and compassionate individual offering exemplary customer service and support.
Overview
4
4
years of professional experience
Work History
Patient Services Representative
Atrium Health Wake Forest Baptist
02.2023 - Current
- Used epic software to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Answered incoming calls, scheduled appointments and filed medical records.
Guest Services Associate
Nido And Mariana Childrens Museum
02.2023 - 03.2023
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Cashier
Dairio Of Archdale
06.2020 - 06.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Cashier
BBQ Joes
10.2019 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Took and processed orders.
Education
Trinity High School
Trinity, NC06.2021
Skills
- Product Sales
- Guest Satisfaction
- Payment Processing
- Customer Service
- Patient Registration
- Insurance Verification
- Teamwork and Collaboration
- Multitasking
- Appointment Scheduling
- Telephone Etiquette
- Computer Proficiency
Timeline
Patient Services Representative
Atrium Health Wake Forest Baptist
02.2023 - Current
Guest Services Associate
Nido And Mariana Childrens Museum
02.2023 - 03.2023
Cashier
Dairio Of Archdale
06.2020 - 06.2021
Cashier
BBQ Joes
10.2019 - 03.2020
Trinity High School
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