Daniel Rentas
Runnemede
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable in medical terminology and scheduling. Ready to bring 10+ years of relevant work experience.
Overview
11
11
years of professional experience
Work History
Patient Services Representative
Cooper University Health Care
05.2021 - Current
- Managed patient registration documents and demographics, confirming data accuracy and completeness in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Utilized VOYCE Interpretation Services (both in-person and via phone) to assist and resolve various clinical inquiries communicated by patients who do not speak English as their native language (i.e. Spanish, Tagalog and Vietnamese)
- Used EPIC Hyperspace software to schedule appointments, collect copayments, and verify insurance eligibility and coverage for patients.
- Facilitated communication between patients and various departments and staff by directing calls to appropriate personnel.
- Interpreting physician orders and referrals with accuracy and offered simple, clear explanations to help patients understand ambulatory policies and procedures.
Barista / Shift Supervisor
Starbucks Coffee Company
03.2018 - 10.2021
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Trained and supervised new hire barista workers to maintain and uphold store policies and optimize staffing patterns in accordance with company and state labor laws.
- Along with store manager, assisted in managing a team of 4+ workers, providing excellent customer service via beverage preparation, presentation, in-store marketing, and thorough cleanliness and sanitation of space.
- Accurately completed end-of-day financial tasks for cash and card transactions each closing shift.
Fulfillment Associate
Amazon
09.2017 - 12.2017
- Printed labels and packaged boxes with accuracy prior to loading into outbound containers.
- Completed unloading of trucks carrying freight and materials.
- Checked orders with care and proactively handled issues impacting order accuracy or delivery deadlines.
- Monitored stock levels of products and materials and notified management of needs.
Cashier / Stock Associate / Sales Consultant
Sears Holdings Corporation
09.2014 - 09.2017
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers locate items, join reward programs, and complete POS purchases via cash, check and credit card.
- Replenished sales floor merchandise and organized shelves, racks, and aisles for optimal appearance according to the company standard.
Education
Associate of Applied Science -
Community College of Philadelphia
Philadelphia, PAHigh School - undefined
Burlington Township High School
Burlington Township, NJHigh School - undefined
George Washington High School
Philadelphia, PA06.2013
Skills
- Medical data entry, recordkeeping & regulatory compliance
- Workflow coordination & scheduling proficiency
- Trained in conflict resolution
- Developing knowledge of medical terminology
- Skilled phone etiquette
- Customer service & communication excellence
- Patient greeting & check-in coordination
- Detailed stock organization & inventory management
- Cash handling accuracy
- Product upselling & sales promotion
Timeline
Patient Services Representative
Cooper University Health Care
05.2021 - Current
Barista / Shift Supervisor
Starbucks Coffee Company
03.2018 - 10.2021
Fulfillment Associate
Amazon
09.2017 - 12.2017
Cashier / Stock Associate / Sales Consultant
Sears Holdings Corporation
09.2014 - 09.2017
High School - undefined
Burlington Township High School
High School - undefined
George Washington High School
Associate of Applied Science -
Community College of Philadelphia