Andres Aguiar
El Paso,TX
Summary
Versatile Repair Tech with talents in performing regular upgrades, troubleshooting system failures and repairing equipment. Excellent problem-solving and analytical skills to manage several different tasks at once.
Overview
5
5
years of professional experience
Work History
IT Repair Technician
Tech Fix Electronic Repair
2019.05 - 2023.07
- Handled hardware/software repairs for computers, cellphones, consoles, and printers.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Worked with multiple ticket-based systems, improving communication and repair turnover for customers.
- Provided customer support over the phone, email, and walk-in customers.
- Provided technical advice and guidance to customers on use and maintenance of products.
- Addressing immediate concerns, and resolving issues for customers.
- Maintained inventory of repair supplies and ordered parts.
- Trained junior techs to manage tickets, diagnose common problems, and maintain workflow.
IT Intern
Computer Express
2018.11 - 2018.12
- Assisting with software and hardware installations.
- Installed application software and upgrades, virus protection, and drivers.
- Troubleshooting technical issues and providing support to employees.
- Greeted customers and went over cellphones; provided prices and date/time to pick-up.
- Completed repairs for broken screens and batteries needing replacing.
Education
Associate of Applied Science - Information Technology
Vista College
El Paso, TX11.2018
High School Diploma -
Santa Teresa High School
El Paso, TX05.2017
Skills
- Network Security Fundamentals
- Troubleshooting Windows/Apple OS
- Windows 365
- Customer service
- Diagnostic Procedures
- Equipment Troubleshooting and Repair
- Fluent in English & Spanish
Timeline
IT Repair Technician
Tech Fix Electronic Repair
2019.05 - 2023.07
IT Intern
Computer Express
2018.11 - 2018.12
Associate of Applied Science - Information Technology
Vista College
High School Diploma -
Santa Teresa High School
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