Yonis Ibrahim
Dublin,OH
Summary
Aspiring IT and Data Center professional pursuing a Bachelor's degree in CIS (Computer and Information Systems) at OSU. Experienced in technical troubleshooting, hardware diagnostics, customer support, and system maintenance through Geek Squad and IT internship experience. Strong foundation in networking, programming, and computer systems with hands-on experience supporting end users, resolving technical issues, and maintaining hardware and software environments.
Overview
7
7
years of professional experience
Work History
Geek Squad Repair Technician
Best Buy
09.2022 - Current
- Diagnosed and resolved hardware and software issues for desktops, laptops, mobile devices, and peripherals.
- Assisted customers with operating system troubleshooting, device setup, data transfer, and software installation.
- Performed hardware inspections, device testing, and repair intake procedures.
- Educated customers on technology solutions and best practices.
- Maintained detailed service documentation and collaborated with technicians to resolve complex issues.
IT Intern
Tech Corps
07.2023 - 07.2024
- Provided hands-on support for computer hardware, software, and networking systems.
- Assisted with system troubleshooting, device deployment, and technical support requests.
- Developed foundational programming experience using Java, Python, HTML, and C++.
- Supported web-based applications and server administration projects.
- Assisted with implementing and maintaining network security practices.
- Collaborated with team members to improve technology solutions and operational efficiency.
Security Officer / Front Desk
Liberty Mutual
06.2021 - 07.2022
- Monitored facility access and maintained security procedures.
- Managed incident reports and daily operational documentation.
- Responded to security-related concerns and provided professional customer service.
- Coordinated with staff and visitors to ensure safe and efficient operations.
Retail Associate & Backroom Operations
Gamestop
07.2019 - 04.2021
- Managed inventory, incoming shipments, and stock organization.
- Assisted customers with product selection and technical questions.
- Maintained accurate inventory records and store presentation standards.
- Provided customer-focused support in a fast-paced retail environment.
Education
Bachelor of Science - Computer And Information Systems
Ohio State University
05-2027
Associate of Science - Computer And Information Systems
Ohio State University
Columbus05-2025
Skills
- Hardware Diagnostics & Repair
- PC Assembly & Maintenance
- Operating System Installation
- Technical Troubleshooting
- Customer Technical Support
- Basic Networking Concepts
- Network Security Fundamentals
- Java
- Python
- C
- Microsoft Office Suite
Timeline
IT Intern
Tech Corps
07.2023 - 07.2024
Geek Squad Repair Technician
Best Buy
09.2022 - Current
Security Officer / Front Desk
Liberty Mutual
06.2021 - 07.2022
Retail Associate & Backroom Operations
Gamestop
07.2019 - 04.2021
Bachelor of Science - Computer And Information Systems
Ohio State University
Associate of Science - Computer And Information Systems
Ohio State University