Nathan Torres
Geeks Squad Agent/Technician
Ontario,CA
Summary
Hardworking Consultant gifted at turning prospects into clients by delivering exceptional presentations. Engaging and personable with expertise managing key milestones and delivering exemplary customer service. Outstanding problem solver and motivator possessing first-rate intercommunication skills to work across organizational levels as well as working well with others.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Geek Squad Agent/Technician
Best Buy
Mira Loma, CA
12.2020 - Current
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Adhered to social distancing protocols and wore mask or face shield at all times.
- Completed minor preventive maintenance and mechanical repairs on equipment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Boosted success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.
- Authored detailed work plans to meet business priorities and deadlines.
Digital Sales Representative
Best Buy
Montclair, CA
08.2020 - 12.2020
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered calls, took messages and transferred calls to correct individuals.
- Escalated concerns or advanced problem calls to management staff.
- Developed, marketed and sold full range of products and support services.
- Provided positive first impressions to welcome existing, new and potential customers.
Appliance Sales Specialist
Best Buy
Montclair, CA
11.2014 - 12.2020
- Relayed information regarding current store promotions, sales and special events to customers.
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
- Explained benefits and features of warranty programs, resulting in consistent add-on sales
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Food Prep Cook
Little Caesars Pizza
Ontario, California
07.2013 - 02.2014
- Stocked ingredients, tracked expenses and maintained foodservice equipment in proper operating condition.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Set up 3-5 line stations with proper tools and products, quality-checked foods and maintained line equipment
Education
Associate of Science - Psychology
Mt San Antonio College
Walnut, CA 06.2021 - Current
Associate of Arts - Theater Arts
Mt San Antonio College
Walnut, CA 07.2017 - 04.2021
Skills
Team Leadership & Development
Adaptability
Organization and Time management
Computer proficiency
Self-motivated professional
Issue Analysis
Technical Troubleshooting
Hardware and Software Repair
Client Relationships
Data management
Exceptional customer service
Problem-solving skills
Excellent people skills
Computer Diagnostics
Friendly and Patient
Multitasking and Prioritization
Mobile Device Repair
Good listening skills
Timeline
Associate of Science - Psychology
Mt San Antonio College
06.2021 - Current
Geek Squad Agent/Technician
Best Buy
12.2020 - Current
Digital Sales Representative
Best Buy
08.2020 - 12.2020
Associate of Arts - Theater Arts
Mt San Antonio College
07.2017 - 04.2021
Appliance Sales Specialist
Best Buy
11.2014 - 12.2020
Food Prep Cook
Little Caesars Pizza
07.2013 - 02.2014