David Zych
Holland,MI
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Geek Squad Double Agent
Best Buy
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues.
- Presented feedback to management on customer service trends and improvement areas.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Lead Installer
Best Buy
02.2008 - 04.2024
- Improved customer satisfaction by providing efficient and accurate installations.
- Reduced installation errors, implementing thorough quality control measures.
- Mentored junior installers, fostering a positive learning environment for skill development.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
- Provided on-site supervision, ensuring proper adherence to safety regulations and protocols.
- Exceeded company targets consistently by completing high-quality installations ahead of deadlines.
- Collaborated with sales teams to provide accurate estimates and timelines for potential clients.
- Cultivated a strong company culture by fostering collaboration among team members and recognizing individual achievements.
Education
High School Diploma -
West Ottawa High School
Holland, MI2003
Skills
- Positive Attitude
- Time Management
- Team Leadership
- Staff Training and Development
- Customer service and care
- Problem-Solving
- Relationship Building
- Complex Problem-Solving
- Hiring and Training
- Managing Operations and Efficiency
Snowmobiling
i love getting out on that trails in the winter and exploring the out doors.
Timeline
Lead Installer
Best Buy
02.2008 - 04.2024
Geek Squad Double Agent
Best Buy
High School Diploma -
West Ottawa High School