Michael Rodriguez
Bronx,NY
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Versatile professional skilled in AV technology and IT troubleshooting.
Overview
12
12
years of professional experience
Work History
Geek Squad Double Agent
Best Buy
09.2018 - 08.2024
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Negotiated favorable contract terms for clients, securing competitive rates and coverage options.
- Drove revenue growth by consistently meeting or exceeding sales targets through strategic planning and execution.
- Implemented innovative marketing campaigns to raise brand awareness and drive lead generation efforts for the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Diagnose and resolve IT issues promptly, ensuring minimal downtime for end-users.
- Achieved recognition as the number one seller for AV systems, showcasing expertise in product knowledge and sales strategies.
- Successfully assisted over 10,000 clients in diagnostic and troubleshooting, demonstrating a high level of technical expertise and problem-solving skills.
- Installed, configured, and maintained advanced audiovisual systems for diverse clients, ensuring optimal functionality and user satisfaction.
Home Theater Supervisor
Best Buy
08.2012 - 09.2018
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Negotiated favorable contract terms for clients, securing competitive rates and coverage options.
- Drove revenue growth by consistently meeting or exceeding sales targets through strategic planning and execution.
- Implemented innovative marketing campaigns to raise brand awareness and drive lead generation efforts for the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Diagnose and resolve IT issues promptly, ensuring minimal downtime for end-users.
- Achieved recognition as the number one seller for AV systems, showcasing expertise in product knowledge and sales strategies.
- Successfully assisted over 10,000 clients in diagnostic and troubleshooting, demonstrating a high level of technical expertise and problem-solving skills.
- Installed, configured, and maintained advanced audiovisual systems for diverse clients, ensuring optimal functionality and user satisfaction.
Education
Bachelor Of Science - Cybersecurity
SNHU
OnlineSkills
- Product Sales
- Positive Attitude
- Customer Service Abilities
- Problem-Solving
Timeline
Geek Squad Double Agent
Best Buy
09.2018 - 08.2024
Home Theater Supervisor
Best Buy
08.2012 - 09.2018
Bachelor Of Science - Cybersecurity
SNHU