Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
Generic

HOUSTON JONES

Conyers,GA

Summary

Dedicated cybersecurity student with proven ability to analyze data, manage inventory, and enhance customer experiences. Strong collaboration skills focused on driving operational efficiency and improving vendor relationships. Committed to leveraging analytical insights to support strategic growth and optimize product performance. Also possess personal experience in running an e-commerce store and analyzing its data for better optimization.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Geek Squad Double Agent

Best Buy
07.2022 - Current
  • Deliver exceptional client service through personalized recommendations and solutions for products, services, and content, enhancing satisfaction and loyalty
  • Monitored customer orders and ensured accurate processing of product data, contributing to improved order accuracy and fulfillment
  • Collaborated with cross-functional teams to troubleshoot issues and facilitate the timely delivery of products
  • Analyzed customer feedback and identified trends to inform best practices
  • Assisted in training new team members, sharing knowledge on product assortment and effective customer engagement strategies
  • Manage client interactions, including triaging, de-escalations, and complex task fulfillment.

Customer Service Representative, Data Entry

Stericycle Communication Solutions
08.2020 - 03.2022
  • Enhanced customer satisfaction by employing advanced troubleshooting strategies to address complex technical needs and resolve concerns
  • Actively collaborated with cross-functional teams to identify opportunities for process improvements, resulting in enhanced service delivery
  • Streamlined communication between providers' offices and patients, improving operational efficiency through effective scheduling and message delivery.

Education

Bachelor of Science - Cybersecurity

Augusta Technical College
Augusta, GA
01.2026

Skills

  • Inventory Management & Optimization
  • Data Analysis & Reporting
  • Cross-Functional Collaboration
  • E-commerce Strategies
  • Advanced Proficiency in Microsoft Excel, PowerPoint, and Word
  • Strong Analytical & Problem-Solving Skills
  • Excellent Communication & Interpersonal Skills
  • Active Directory
  • Firewall Configuration
  • Threat Detection

Certification

  • Security +
  • A+ and Microsoft Client
  • PC Repair & Network Tech
  • CCNAv7: Introduction to Networks - Cisco
  • Program Learner - Red Hat

Projects

Owner & Operator, E-Commerce Store
April 2020 – Jan 2021

  • Launched and managed an online store specializing in tech accessories, overseeing all aspects of vendor negotiations, inventory management, and branding strategies.
  • Established strong relationships with multiple suppliers to ensure product quality and timely delivery
  • Developed and implemented effective marketing campaigns.
  • Utilized analytics tools to track sales performance and customer behavior, informing adjustments to product offerings and marketing strategies to optimize sales.
  • Enhanced the customer experience by creating user-friendly website navigation and engaging product descriptions, leading to improved conversion rates.


Building a Cisco Network, Packet Tracer

  • Designed a comprehensive network diagram featuring one router (model 2911), three switches (model 2960), and six end devices.
  • Fully configured the network using both IPv4 and IPv6 subnetting, ensuring robust connectivity and performance.
  • Verified network configuration and connectivity to ensure all components were functioning correctly.
  • Secured the network using SSH and implemented secure passwords for both user access and console management.

Timeline

Geek Squad Double Agent

Best Buy
07.2022 - Current

Customer Service Representative, Data Entry

Stericycle Communication Solutions
08.2020 - 03.2022

Bachelor of Science - Cybersecurity

Augusta Technical College
HOUSTON JONES