Adrian Mendoza
Summary
Professional consultation specialist with strong focus on delivering impactful results. Skilled in problem-solving, communication, and client engagement. Reliable team collaborator, adaptable to changing needs and driven by achieving outcomes. Proficient in conflict resolution, customer support, and technical troubleshooting.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Geek Squad Consultation Agent
Best Buy
02.2024 - Current
- Resolved customer Inquires in a timely manner, ensuring customer satisfaction.
- Managed multiple tasks simultaneously while meeting deadlines.
- Developed strategies for improving customer satisfaction levels , by means of taking initiative and using problem-solving skills.
- Provided technical support to customers, utilizing my strong technical knowledge and communication skills.
- Trained users to operate and manage hardware and software.
- Maintained accurate records of customer interactions, transactions, comments, and complaints, using a high level of attention to detail.
- Built rapport quickly and persuaded customers to buy without applying pressure.
Sales Associate
Best Buy
08.2023 - 02.2024
- Greeted customers and provided knowledgeable answers to questions about products and services.
- Beat Buys Resource Connection Program
- Operated POS system to process transactions quickly and accurately, including sales, refunds, exchanges, services, and cell phone activations through ATT and Verizon
- Followed security procedures for handling transactions, demonstrating trustworthiness and responsibility.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Cashier
Pack a Pop
02.2022 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Managed cash drawer accurately , ensuring all transactions balanced at end of day.
Barista
Ironworks Cafe and Market
06.2018 - 01.2020
- Prepared specialty coffee drinks such as lattes, cappuccinos, and Americano, skill in beverage preparation.
- Developed creative recipes for signature coffees, and desserts
- Managed morning rush of customers with efficient service, highlighting my ability to work under pressure.
- Maintained a clean and organized workspace , ensuring a hygienic and inviting café environment.
- Adhered to health department regulations , ensuring the highest level of safety and quality standards.
Education
Associate of Science - Cyber Security
Columbia Basin College
Pasco, WAHigh School Diploma -
Othello High School
Othello, WA06-2022
Skills
- Intermediate Spanish speaking
- Multitasking and Time Management
- Attention to Detail and Continuous Improvement
- Analytical Skills
- Professionalism
- Team Leadership
- Team Collaboration and Interpersonal Skills
- Customer Service
- Public Speaking
- Microsoft certification
Certification
Microsoft 365 certification
Apple Certified
Languages
Spanish
Professional Working
Timeline
Geek Squad Consultation Agent
Best Buy
02.2024 - Current
Sales Associate
Best Buy
08.2023 - 02.2024
Cashier
Pack a Pop
02.2022 - 03.2023
Barista
Ironworks Cafe and Market
06.2018 - 01.2020
High School Diploma -
Othello High School
Associate of Science - Cyber Security
Columbia Basin College