Adrian Mendoza
Richland,WA
Summary
Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Geek Squad Consultation Agent
Best Buy
Kennewick, WA
02.2024 - Current
- Resolved customer complaints in a timely manner, ensuring customer satisfaction.
- Managed multiple tasks simultaneously while meeting deadlines.
- Developed strategies for improving customer satisfaction levels, by means of taking initiative and using problem-solving skills.
- Provided technical support to customers, utilizing my strong technical knowledge and communication skills.
- Trained users to operate and manage hardware and software.
- Maintained accurate records of customer interactions, transactions, comments, and complaints, using a high level of attention to detail.
Sales Associate
Best Buy
Kennewick, WA
03.2023 - 02.2024
- Greeted customers and provided knowledgeable answers to questions about products and services.
- Operated POS system to process payments, demonstrating proficiency in technology and transaction management.
- Processed transactions quickly and accurately, including sales, refunds, and exchanges.
- Maintained cleanliness and organization of the checkout area, contributing to a pleasant shopping environment.
- Reconciled transactions and resolved discrepancies, showcasing strong numerical accuracy and problem-solving skills.
- Followed security procedures for handling transactions, demonstrating trustworthiness and responsibility.
Barista
Ironworks Cafe and Market
Othello, WA
06.2018 - 01.2020
- Prepared specialty coffee drinks such as lattes, cappuccinos, and Americanos, skill in beverage preparation.
- Developed creative recipes for signature coffees, and desserts
- Managed morning rush of customers with efficient service, highlighting my ability to work under pressure.
- Maintained a clean and organized workspace, ensuring a hygienic and inviting café environment.
- Adhered to health department regulations, ensuring the highest level of safety and quality standards.
Education
High School Diploma -
Othello High School
Othello, WA06-2022
Associate of Science - Cyber Security
Columbia Basin College
Pasco, WASkills
- Spanish speaking
- Multitasking and Time Management
- Team Collaboration and Interpersonal Skills
- Attention to Detail and Continuous Improvement
- Analytical Skills
- Software Updates and Installation
- User Training and Computer Maintenance
- Device Repair and diagnosing devices
Certification
Microsoft 365 certification
Apple Certified
Languages
Spanish
Professional
Timeline
Geek Squad Consultation Agent
Best Buy
02.2024 - Current
Sales Associate
Best Buy
03.2023 - 02.2024
Barista
Ironworks Cafe and Market
06.2018 - 01.2020
High School Diploma -
Othello High School
Associate of Science - Cyber Security
Columbia Basin College