ANDRES ALCARAZ
Hemet,CA
Summary
Motivated, hardworking, passionate about promoting lasting customer satisfaction, and organized customer care representative with 5 years of experience in a fast-paced, team based environment completing projects efficiently by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in all interactions. Service-driven team player with record of providing high-quality support and willing to work flexible schedules. Skilled in building bridges and cementing connections to serve needs, strengthen loyalty and drive competitive growth.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
R & M Automotive Services
05.2020 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Respond to customer inquiries via telephone and email
- Make average of 120 calls and emails addressing customer inquiries, and providing product information
- Set up appointments with potential customers
- Educate customers on promotions to enhance sales
- Built long-term, loyal customer relations by providing top-notch service.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Caregiver
Private (Senior Citizen)
06.2020 - Current
- Assist with daily living needs to maintain self-esteem and general wellness.
- Assist with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patient in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with client to deliver emotional support and companionship.
- Assist patient with self-administered medications.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
MACHINE OPERATOR AND ASSEMBLY/Quality Control Inspector
Ramko Injection
07.2019 - 03.2020
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated machining equipment safely in a fast paced environment.
- Operated multiple machines simultaneously to meet production requirements.
- In charge of assigning employee breaks.
WAITER
Elks Lodge
01.2009 - 08.2016
- Informed customers about daily and seasonal specials to increase sales.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Education
No Degree - SOCIAL AND BEHAVIORAL
Mt San Jacinto College
San Jacinto, CA2014
High School Diploma -
Alessandro High School
Hemet05.2011
Skills
- Teamwork
- Problem Solving Skills
- Communication Skills
- Flexibility
- Bilingual: Spanish
- MS Office proficiency
- Multi-Line Telephone Systems
- CRM Systems: Dealersocket, Salesforce
- Computer proficient
- High volume call center experience
- Appointment Scheduling
Timeline
Caregiver
Private (Senior Citizen)
06.2020 - Current
Customer Service Representative
R & M Automotive Services
05.2020 - Current
MACHINE OPERATOR AND ASSEMBLY/Quality Control Inspector
Ramko Injection
07.2019 - 03.2020
WAITER
Elks Lodge
01.2009 - 08.2016
No Degree - SOCIAL AND BEHAVIORAL
Mt San Jacinto College
High School Diploma -
Alessandro High School