Andres Aragon
Insurance Adjuster
Ocala,FL
If you really look closely, most overnight successes took a long time.
Steve Jobs
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Field Claims Adjuster
Independent Adjusting Firms
U.S, Nation Wide
05.2022 - Current
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Verified insurance claims and determined fair amount for settlement.
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments, and policy coverage.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Maintained claims data in Xactimate systems.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Directed claims negotiations within allowable limit of $350,000 and supported successful litigations for advanced issues
- Answered customer questions regarding deductibles
- Examined claims forms and other records to determine insurance coverage.
Retail Management
SPRINT CORP / TMOBILE CORP.
Port Saint Lucie, FL
05.2016 - 05.2022
- Developed and managed business relationships with retail store management and employees, visiting branches and supporting cross-regional collaboration through targeted team-building strategies.
- Developed and managed positive business relationships with national retail store management and employees at assigned partner locations.
- Partnered with store and district management to capitalize on new retail business opportunities.
- Interviewed, hired, evaluated and terminated management and support staff.
- Exceeded sales goals and produced timely reports for management.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Worked within task management system to receive, manage, and close support requests.
- Supported management with annual budget and sales predictions to increase ROI.
- Followed company procedures to improve inventory management and reduce shrinkage.
- Participated in retailer network business management activities to maintain operational standards.
- Directed credit arrangements with complex customers, particularly with large retailers requiring deduction analysis and management.
Lead Sales Associate
TIRES PLUS CORP.
Pembroke Pines, FL
01.2015 - 01.2016
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Trained, coached, and mentored new sales associates for maximum performance.
- Achieved or exceeded company-defined sales quotas.
- Stayed current on company offerings and industry trends.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Participated in store meetings and product training sessions to understand and sell items.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Kept detailed track of sales and customer information in company system.
- Performed inventory control procedures to manage stock.
Education
Florida All-Lines Adjuster Course -
05.2001 -
- 620 adjuster all lines active license (FL, TX, LA, OK, NH, MI, GA)
- Tactical Xactimate training
- Construction 101 training
- Roof adjusting 101
- Auto adjusting practices II
- Vehicle and part identification
- Light wind and hail online course
- Allstate Auto Inside Adjuster
- Allstate Auto Knowledge
- Allstate Advance charges
- Pilot basic Training
- California Fair claims
- Allstate Auto Estimates and No Connectivity
- Allstate Unrelated Prior Damage
- Allstate Labor Charge
- State Farm Auto Certified
- TWIA Certified
- ECS Auto Catastrophe
Associate of Arts -
08.2017 - Current
Status: Currently attending
High School Diploma -
Skills
Policy Interpretation
Damage Assessment
Professional Ethics
Claims Investigation
Claims Processing
Policy Investigations
Casualty and Property Loss
Insurance Policy Coverage Knowledge
Regulatory Compliance
Advanced Computer Skills
Highly Motivated
Coverage Assessments
Best Practices Implementation
Property Valuation
Advanced Oral and Written Communication Skills
Report Writing
Hail and wind damage specialist
Interior water damage background
Automobile claims specialist
CCC Pathways
Policy investigations
Insurance policy coverage knowledge
Valuation knowledge
Advanced oral and written communication skills
References
Furnished upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Field Claims Adjuster - Independent Adjusting Firms
05.2022 - Current
Broward College - Associate of Arts,
08.2017 - Current
Retail Management - SPRINT CORP / TMOBILE CORP.
05.2016 - 05.2022
Lead Sales Associate - TIRES PLUS CORP.
01.2015 - 01.2016
Adjuster Pro - Florida All-Lines Adjuster Course,
05.2001 -
Independent Carriers - ,
Charles W. Flanagan High School - High School Diploma,