Andres Aragon
Insurance Adjuster
Ocala,FL
If you really look closely, most overnight successes took a long time.
Steve Jobs
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Field Claims Adjuster
Independent Adjusting Firms
U.S, Nation Wide
05.2022 - Current
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Verified insurance claims and determined fair amount for settlement.
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments, and policy coverage.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Maintained claims data in Xactimate systems.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Directed claims negotiations within allowable limit of $350,000 and supported successful litigations for advanced issues
- Answered customer questions regarding deductibles
- Examined claims forms and other records to determine insurance coverage.
Retail Management
SPRINT CORP / TMOBILE CORP.
Port Saint Lucie, FL
05.2016 - 05.2022
- Developed and managed business relationships with retail store management and employees, visiting branches and supporting cross-regional collaboration through targeted team-building strategies.
- Developed and managed positive business relationships with national retail store management and employees at assigned partner locations.
- Partnered with store and district management to capitalize on new retail business opportunities.
- Interviewed, hired, evaluated and terminated management and support staff.
- Exceeded sales goals and produced timely reports for management.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Worked within task management system to receive, manage, and close support requests.
- Supported management with annual budget and sales predictions to increase ROI.
- Followed company procedures to improve inventory management and reduce shrinkage.
- Participated in retailer network business management activities to maintain operational standards.
- Directed credit arrangements with complex customers, particularly with large retailers requiring deduction analysis and management.
Lead Sales Associate
TIRES PLUS CORP.
Pembroke Pines, FL
01.2015 - 01.2016
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Trained, coached, and mentored new sales associates for maximum performance.
- Achieved or exceeded company-defined sales quotas.
- Stayed current on company offerings and industry trends.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Participated in store meetings and product training sessions to understand and sell items.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Kept detailed track of sales and customer information in company system.
- Performed inventory control procedures to manage stock.
Education
Florida All-Lines Adjuster Course -
05.2001 -
- 620 adjuster all lines active license (FL, TX, LA, OK, NH, MI, GA)
- Tactical Xactimate training
- Construction 101 training
- Roof adjusting 101
- Auto adjusting practices II
- Vehicle and part identification
- Light wind and hail online course
- Allstate Auto Inside Adjuster
- Allstate Auto Knowledge
- Allstate Advance charges
- Pilot basic Training
- California Fair claims
- Allstate Auto Estimates and No Connectivity
- Allstate Unrelated Prior Damage
- Allstate Labor Charge
- State Farm Auto Certified
- TWIA Certified
- ECS Auto Catastrophe
Associate of Arts -
08.2017 - Current
Status: Currently attending
High School Diploma -
Skills
Policy Interpretation
References
Furnished upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Field Claims Adjuster - Independent Adjusting Firms
05.2022 - Current
Broward College - Associate of Arts,
08.2017 - Current
Retail Management - SPRINT CORP / TMOBILE CORP.
05.2016 - 05.2022
Lead Sales Associate - TIRES PLUS CORP.
01.2015 - 01.2016
Adjuster Pro - Florida All-Lines Adjuster Course,
05.2001 -
Independent Carriers - ,
Charles W. Flanagan High School - High School Diploma,
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