Andres Armas
Houston
Summary
Dynamic operations leader with extensive experience at Freedom Solar Power, excelling in warehouse management and logistics. Proven track record in enhancing efficiency and customer satisfaction through effective team training and development. Skilled in WMS and performance management, I thrive in fast-paced environments, driving results and fostering a positive workplace culture.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Regional Operations Manager
Freedom Solar Power
Houston
04.2024 - 01.2025
- Responsible for preparing residential installation crew for pre-construction projects and managing regional inside operation and administrative duties.
- Manage the resolution of failed inspections and workmanship issues, including coordinating with customers, technicians and subcontractor.
- Manage schedules and ensuring that all work is completed to company standards.
- Manage all Fleet Operation. ( Service & Install )
- Monitor regional production and inspection scheduling to ensure projects efficiently and on schedule.
- Oversee site assessments and the inspections process, including coordinating with customers and technicians to ensure that all necessary information is conveyed.
- Ensuring that all customers systems are functioning properly by supervising and commissioning and inspection processes.
- Oversee all pre-installations process for all new construction homes, including coordinate with builders.
- Carry out additional duties and responsibilities as needed or as directed by management.
- Provide ongoing training and support to the regional team on safety and best practices.
- Excellent Customer Service Skills. ( install and service department)
- Strong communication and organizational skills and the ability to multitask effectively.
- Detail-oriented, enjoy working in a fast paced environment.
- Strong work ethic.
- Capable of prioritize and complete a variety of simultaneous tasks with high level of organization.
Warehouse Operations Manager
Freedom Solar Power
Houston
08.2022 - 04.2024
- Oversee, manage and continuous improvement for utilizing.
- Responsible for Warehouse Management System. (WMS)
- Perform advanced configuration of the WMS.
- Manage fleet operation, ensuring proper maintenance and repairs.
- Resource parts purchasing. ( Vendors )
- Understand the database Structure (NetSuite).
- Build and maintain a safe work culture.
- Coordinate with Service team for site or network installation.
- Oversee activities of Warehouse operation including training, shipping, receiving, inventory, purchasing and safety.
- Develop and implement plans to improve efficiency, reduce cost, and enhance quality across projects.
- Build a positive work environment.
- Manage all aspect of inventory. (Install and Service Team)
- Manage and schedule labor appropriately to meet demands and goals.
- Oversee shipping and receiving discrepancies, RMA's.
- Training of forklift test and certification.
- Collaborate with department heads to ensure coordination of warehouse activities.
- Salvage of damaged or unused material.
- Occasionally traveled to other major city in Texas. ( KPIs )
- Manage month end inventory and cycle count to ensure physical inventories are reconciled timely.
- Ensure maintenance of clean, orderly and safe warehouse.
- Monitor all activities in the warehouse.
Warehouse Operation Manager
Conns Home Plus
Houston
05.2021 - 08.2022
- Performing initial and ongoing training of departmental employees (including leads) and directly managing up to 40 or more associates (including leads).
- Utilize Warehouse Management System (WMS) specifically High Jump, and able to perform research on exceptions.
- Ensure inventory integrity and systems integrity and executing, while maximizing productivity throughout the distribution center.
- Support the facility operating budgets and Key Performance Indicators (KPI's) by validating and achieving company standard.
- Achieving daily operational goals and driving down non measured / indirect hours while maintaining service levels.
- Measured by (PPH) goals and effectively adjusting labor throughout the shift.
- Efficiently ensure customer service scores, stocking standard and map locator accuracy levels meet or exceed Company standards.
- Assist in interviewing and hiring the best candidates to properly staff our distribution center.
- Ensure safety policies are always practiced and enforced.
Warehouse Manager
Dura Stone Corporation
Houston
12.2020 - 05.2021
- Administer and oversee the daily operation of the warehouse, including the processing and storage of supplies, materials, and equipment.
- Ensure the accuracy of each sales order.
- Coach and mentor team members in the areas of productivity and safety.
- Ensure all Bill of lading paperwork is completed on time and are filled out accurately.
- Take pictures of all items and materials leaving the warehouse.
- Work with customer service to resolve warehouse related issue.
- Responsible for the day-to-day operation of the shipping department.
- Assist with pulling orders, loading, and unloading trucks.
- Consistently at work and on time.
- Ability to commit to long hours of work when necessary.
Warehouse Manager
American Air Sea Cargo
Houston
08.2014 - 12.2020
- Oversee all shipping and receiving, unloading trucks, and checking in merchandise.
- Shipping/receiving, international/domestic.
- Airport Transport, driving 26-foot box truck.
- Picking up export shipments from the airport.
- Assign work to all my staff on daily, making sure all daily task was done before the end of day.
- Working with customer service department on high value shipment.
- Maintains physical condition of warehouse by planning and implementing new design layout.
- DGM DG by air certified.
- Creating Airway bill and booking Cargo.
- Packing & Crating.
- Container & Flatbed Loading and Offloading.
- Conduct checks to insure all the information was accurate to notify the customer.
- Review and verify manifest coming in daily Air and Sea.
- Recruiting, hiring, training associates, evaluating performances.
- Managing a team of 8-10.
- Managing daily operations of end-to-end fulfillment process of receiving, put away, picking and packing, shipping and returns handling.
- Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in the delivery area.
- Sort and place materials or items on racks, shelves or in bins according to organizational standards.
Customer Service Specialist / Team Lead
Reliant Energy
Houston
03.2012 - 01.2014
- Customer that had a bad experience and wanted to leave the company.
- Our team was sent to give the customer a competitive rate or locking them to a secure plan.
- Responsible of making sure all my target were done daily, Avoiding going back and forth Houston subdivision.
- Different targets every week.
- Depending on my how many customers we can satisfied a bonus was applied.
- While we were out, and our targets were met.
- If we can steal a customer from our competitor.
- Bonus was applied daily.
Education
High school diploma -
Spring Branch School Of Choice
Houston, TXSkills
- Warehouse management system (WMS)
- AS400
- High jump
- RF scanner experience
- Skilled in receiving freight and shipping
- Tracking inventory
- Forklift certified
- Microsoft Office
- Management experience
- Training and development
- Logistics
- Customer service
- Performance management
- Data entry
- Freight experience
- Airway management
- Picking and packing experience
- Box truck and yard mule
- Payment processing
- Shipping and receiving
- Order picking
- Recruiting
- Supervising
- Training & Development (8 years)
- Supervising experience
- Team management
- Leadership
- Warehouse management system
- Training and development
- Warehouse management
- Project management
- Mentoring
- Supply chain
- Production planning
- Customer service
- Interviewing
- Freight
- Management
- Procurement
- Supply chain management
- Communication skills
- Cash register
- Cash handling
- Organizational skills
- Sales
- Time management
- Analysis skills
- Computer skills
- Microsoft PowerPoint
- Customer relationship management
Certification
- DGM DG by Air Certified
- TSA Certified
- Forklift Certified
- Osha 10 Certified
- CPR Certified
- Scissor Lift Certified
- Hazmat Transportation Safety
- Safety Management Specialist
Languages - Spanish
Native or Bilingual
Personal Information
Willing To Relocate: Anywhere
Timeline
Assistant Regional Operations Manager
Freedom Solar Power
04.2024 - 01.2025
Warehouse Operations Manager
Freedom Solar Power
08.2022 - 04.2024
Warehouse Operation Manager
Conns Home Plus
05.2021 - 08.2022
Warehouse Manager
Dura Stone Corporation
12.2020 - 05.2021
Warehouse Manager
American Air Sea Cargo
08.2014 - 12.2020
Customer Service Specialist / Team Lead
Reliant Energy
03.2012 - 01.2014
High school diploma -
Spring Branch School Of Choice