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Dynamic Quality Analyst Lead with a proven track record at TDCX Digital India, excelling in QA methodologies and coaching. Expert in implementing corrective action plans and enhancing call quality monitoring. Adept at cross-functional collaboration, driving significant improvements in customer satisfaction and operational efficiency. Strong analytical skills complemented by effective communication.

Seasoned Quality Manager with a background in overseeing quality assurance processes and ensuring regulatory compliance. Holds strong skills in process improvement, risk management, and team leadership. Notable for driving efficiency and streamlining operations to enhance product quality. Previous roles involved fostering collaborative environments, implementing strategic quality control initiatives, and achieving significant improvements in operational performance.

Senior Quality Assurance Administrator specializing in optimizing home mortgage closing processes. Contributions to training new team members and improving collaboration with Settlement Agencies have elevated operational efficiency and quality. Committed to continuous process improvement and customer satisfaction.

Tamal has an overall 15 years of corporate experience post his B. Tech and on either side of his MBA from Symbiosis, Pune. At the beginning of his career, he was associated with legacy organizations like Bosch, Wipro & Capgemini for seven years in Quality & Process consultancy roles. While he spent the latter eight years in different Quality leadership roles across unicorn organizations like Flipkart, Ola and Oyo.
In his last assignment, he worked as the Director of ‘Quality & Operations Excellence’ with Interview Kickstart, a Silicon Valley-based Ed-Tech company.

His key skill set includes Quality Strategy, Quality Management, Testing Design, Functional Testing, Non Functional Testing, Process Excellence, Data Science, Artificial Intelligence, Lean Six Sigma, Operations Management, MOST and DBMS. Tamal has vast experience in building large teams and scaling up businesses across regions.

Andres Benjumea

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Quality Analyst Lead

Quality Analyst

Business Development Representative

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Bachelor of Arts - International Business

Certificate - Cybersecurity / Secure Systems / Technical Foundations

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Certificate - Cybersecurity / Secure Systems / Technical Foundations

Quality Analyst Lead

Quality Analyst

Business Development Representative

Bachelor of Arts - International Business

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