Open To Work
Frances Brinda
Computer Data Specilist
Castle Rock,CO
Summary
Senior Quality Assurance Administrator specializing in optimizing home mortgage closing processes. Contributions to training new team members and improving collaboration with Settlement Agencies have elevated operational efficiency and quality. Committed to continuous process improvement and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Senior Quality Assurance Administrator
Wells Fargo
05.2021 - 02.2026
- Transitioned from contracting position to key team member conducting review processes for various groups within Wells Fargo Home Mortgage departments.
- Supported the Department of Closers by utilizing multiple platforms to enhance workflow.
- Conducted five reviews on Home Mortgage closing loan process, improving workflow between Closers and Settlement Agencies & Title Companies.
- Assisted in training co-workers from another department, facilitating their integration into the team.
Home Remote Worker
Aerotek
08.2020 - 05.2021
- Executed data entry for home mortgage funding at Wells Fargo, ensuring accurate processing of loan applications while contracted through Aerotek.
- Utilized Office 365 and CORE software to verify and manage information related to home loans, maintaining data integrity and accessibility.
- Operated machinery to maintain production line efficiency and safety standards.
- Collaborated with team members to streamline workflow and improve task coordination.
Case Manager, UA Technician
Recovery Monitoring Solutions
01.2019 - 11.2019
- Oversaw non-felony cases, ensuring compliance and providing support to individuals.
- Ensured probationers attended classes and completed urine analyses to monitor compliance with prescribed medications.
- Facilitated monthly meetings for court-appointed individuals.
- Demonstrated respect and understanding towards individuals in various cases, fostering a supportive environment.
Case Manager, UA Technician
Core Civic
01.2018 - 01.2019
- Collaborated with legal teams on managing non-felony cases.
- The person that was court appointed to have to be monitored for different reason would have to come see me at least 1 time a month; others might have to come in for probation appointments more often depending on their case.
- I would have to make sure that some probationers attended classes, take Urine Analysis to make sure they were not ingesting or have certain chemicals that were not prescribed my a medical physician.
- I found this employment very beneficial as I like to believe that I treated all persons no matter what the case was with respect and understanding.
- Executed UA testing during weekdays and weekends to support consistent supervision.
Call Center Customer Service Representative and Team Lead
Maximus
06.2016 - 10.2018
- Answered calls for health insurance application process, providing status updates and corrections to ensure customer satisfaction.
- Managed multi-line phone system, transferring calls and initiating outbound calls as needed to maintain service flow.
- Supported team during high-demand open enrollment periods, facilitating effective communication and problem resolution.
- Assisted team members by providing support during challenging situations.
- I was able to apply within the company to become an employee of Maximus as a Team Lead.
Unarmed Security Officer
G4S
01.2015 - 06.2016
- Accepted position to pursue career advancement and improved compensation.
- Greeted guests, issued visitor badges, validated parking tickets, and ensured stocked break rooms for guest convenience.
- Patrolled floors to ensure authorized personnel access and maintain security presence.
Education
Masters in Science - Criminal Justice
Colorado Technical University
Broomfield05-2014
Bachelors of Science - Criminal Justice
University of Phoenix Colorado
Highlands Ranch05-2011
Associates of Applied Science - Graphic Design
Front Range Community College
Boulder05-1997
Skills
- Quality Assurance
- QA documentation
- Quality Oversight
- Quality Strategy
- Regulatory Compliance
- Compliance Reporting
- Risk Management
- Document management
- Document review
- Process improvement
- Process Validation
- Data analysis
- Data Security
- Telecommunication Systems
- Call Center Software
- Customer Service
- Multi-Channel Communication
- Client Engagement
- Visitor Coordination
- Scheduling
- Monitoring
- Closing
- Assurance
- Insurance
- Attention to detail
- Team collaboration
- Issue Identification
- Reasoning Skills
- Healthcare Standards
- Scientific Methodology
- Data Entry
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridRemoteOn-SiteSalary Range
$50000/yr - $200000/yrTimeline
Senior Quality Assurance Administrator
Wells Fargo
05.2021 - 02.2026
Home Remote Worker
Aerotek
08.2020 - 05.2021
Case Manager, UA Technician
Recovery Monitoring Solutions
01.2019 - 11.2019
Case Manager, UA Technician
Core Civic
01.2018 - 01.2019
Call Center Customer Service Representative and Team Lead
Maximus
06.2016 - 10.2018
Unarmed Security Officer
G4S
01.2015 - 06.2016
Masters in Science - Criminal Justice
Colorado Technical University
Bachelors of Science - Criminal Justice
University of Phoenix Colorado
Associates of Applied Science - Graphic Design
Front Range Community College