ANDRES CADENA
San Antonio,TX
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
7
7
years of professional experience
Work History
Team Leader- Lease Collections
GM Financial
11.2021 - Current
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Collections Representative
GM Financial
10.2019 - 11.2021
- Accurately and efficiently document collections and servicing activity in the appropriate system of record
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maximize productive time by utilizing effective time management skills.
- Contributed to team objectives in fast-paced environment.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
Market Account Executive
Buckeye International
11.2018 - 09.2019
- Prospect through cold calls, email marketing, and on-site visits
- Managed accounts to retain existing relationships and grow share of business.
- Work closely with regional manager to generate and update forecasts.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
Owner/Founder
Tasty Nation
09.2017 - 11.2018
- Establish brand and marketing strategy to position ice cream shop as one of the most popular in San Antonio, TX
- Handled procurement, logistics, and inventory
- Day to day operations, from hiring to training new employees.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Account Manager
Safety Supply Inc
09.2017 - 04.2018
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Contributed to team objectives in fast-paced environment.
Sales Consultant
Fastenal
06.2016 - 01.2017
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Maximized customer retention by resolving issues quickly.
Education
BBA -
The University of Texas At San Antonio
San Antonio, TX05.2016
Skills
- Creative Problem Solving
- Committed Team Player
- Educational Opportunities
- Performance Improvement
- Leading Employees
- Conflict Resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Team Leader- Lease Collections
GM Financial
11.2021 - Current
Collections Representative
GM Financial
10.2019 - 11.2021
Market Account Executive
Buckeye International
11.2018 - 09.2019
Owner/Founder
Tasty Nation
09.2017 - 11.2018
Account Manager
Safety Supply Inc
09.2017 - 04.2018
Sales Consultant
Fastenal
06.2016 - 01.2017
BBA -
The University of Texas At San Antonio