Andres Carrillo
Winter Garden,FL
Summary
Dedicated Learning Management System Administrator with extensive experience in collaborating with stakeholders to identify and address organizational learning needs. Expert in developing and governing LMS platforms to enhance training delivery and efficiency. Proven track record of implementing scalable learning solutions, managing change initiatives, and maintaining strong relationships with internal and external clients. Adept at providing technical support, facilitating training sessions, and overseeing training logistics to ensure seamless operations. Recognized for effectively managing new hire orientations, training programs, and communication strategies to drive organizational success.
Overview
8
8
years of professional experience
Work History
Learning Management System Administrator
ChenMed
Miami Gardens, USA
09.2020 - Current
- Collaborate closely with stakeholders to analyze organizational learning needs and align technology solutions accordingly.
- Develop and govern the strategic use of the Learning Management System, including course set up and maintenance, content management, course audits, audience creation and management, training records administration, course efficacy reports, and system upgrades.
- Implement scalable learning solutions that meet client objectives, resulting in increased client satisfaction.
- Monitor the overall system health and usage, focusing on both the technical aspects of the system and the learner experience.
- Develop and execute change management plans that included communication strategies, stakeholder engagement, and training programs.
- Maintain effective relationships with internal staff, subject matter experts, and external clients to serve as a principal liaison between clients and training operations.
- Implemented a new learning management system, enhancing training delivery and efficiency.
- Provide administrative support for training operations regarding communication with points of contact, tracking enrollment and attendance, training schedules and assignments.
- Train, coach, and develop colleagues to provide support to end-users, addressing issues related to login, content access, and system navigation.
- Resolve and respond to user tickets as needed in the ServiceNow ticket inbox.
Training Specialist
Seminole Hard Rock Hotel and Casino
Hollywood, USA
03.2020 - 08.2020
- Facilitated weekly new hire orientation in both small and large groups to assist with property expansions and demands.
- Conducted training sessions for all Hard Rock Hollywood property programs and upper management classes.
- Drafted and maintained annual Critical Date Path that listed all Training and Development projects on a quarterly basis in order to keep projects on track.
- Created quarterly newsletters using SurveyMonkey analysis, offering Team Member resources based on departmental needs such as public speaking, mental health, work-life balance, and team building.
- Developed interdepartmental relationships to better understand training needs and effectively create skills trainings for guest-facing and back of house Team Members.
- Designed and implemented training and recognition programs developed for the Hard Rock Hollywood property to increase Team Member efficiency.
- Developed and managed communications such as notices, invitations, and responses for training courses and events.
Training Coordinator
Seminole Hard Rock Hotel and Casino
Hollywood, USA
12.2018 - 03.2020
- Facilitated weekly and mass New Hire Orientation for over 1500 new hires during Hard Rock Hollywood property and hotel expansions.
- Conducted training programs such as Hard Rock Japan Internship Program, Human Trafficking Awareness, and Train the Trainer classes based on departmental request.
- Ran guest visit reports and distributed to respective department heads in order to improve and inform on guest service relations and develop trainings to improve recurring issues.
- Processed tuition reimbursement to qualifying team members in order to support Hard Rock's culture of furthering education.
Recruitment Coordinator
Seminole Hard Rock Hotel and Casino
Hollywood, USA
07.2018 - 12.2018
- Processed new Team Members by scheduling gaming licensing appointments and New Hire Orientation.
- Ensured new Team Members attended orientation upon passing gaming application while keeping an open line of communication with all new hires.
- Collaborated with department heads on recruiting suitable candidates based on departmental needs.
- Assisted with coordination and execution of hiring events and interviews.
Education
Bachelor of Arts - Interdisciplinary Studies
Florida International University
Miami, FL04.2019
Associate of Arts -
Broward College
Davie, FL05.2013
Skills
- Learning Management Systems
- Learning Consultation
- Guest Service
- Project Management
- Facilitation
- Onboarding
- Leadership Development
- Compliance Reporting
- Docebo
- Apty
- LearnUpon
- Totara
- Mondaycom
- Zendesk
- Articulate Storyline
- Rise 360
- WordPress
- Cornerstone
- ICIMS
- Office 365 Suite
- SurveyMonkey
- Moderate HTML coding
- Adobe Photoshop
- ServiceNow
Timeline
Learning Management System Administrator
ChenMed
09.2020 - Current
Training Specialist
Seminole Hard Rock Hotel and Casino
03.2020 - 08.2020
Training Coordinator
Seminole Hard Rock Hotel and Casino
12.2018 - 03.2020
Recruitment Coordinator
Seminole Hard Rock Hotel and Casino
07.2018 - 12.2018
Bachelor of Arts - Interdisciplinary Studies
Florida International University
Associate of Arts -
Broward College