Andres Franco
Adelanto,California
Summary
Customer-focused Cable Installation Technician dedicated to delivering highest quality digital communications. Responsible and reliable individual experienced in working with live-wire connections through telephone and data lines. Communications expert with 9 years of experience working in cable industry. Experienced in customer relations, regional cabling and building installations. Detail-oriented and reliable with top communication and multitasking . Excellent communicator with top technical and problem-solving abilities. Results-driven team player adept at performing cable installations, repairs and improvements for residential and company clients. Safety-driven and skilled in operation equipment, calibrating systems and training users.
Overview
15
15
years of professional experience
Work History
Cable Installation Technician
Hg Communication
02.2017 - Current
- Improved customer satisfaction by providing efficient and professional cable installation services.
- Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
- Enhanced client understanding of cable systems through clear explanations and demonstrations of equipment usage.
- Maintained a safe work environment by adhering to company safety protocols and industry regulations during installations.
- Increased customer loyalty through excellent communication skills, timely arrivals for appointments, and respectful treatment of clients'' property.
Satellite Installation Technician
Linkus Enterprises
07.2012 - 02.2017
- Improved customer satisfaction by providing efficient and accurate satellite installation services.
- Enhanced system performance for clients by conducting thorough diagnostics and troubleshooting of satellite equipment.
- Ensured timely completion of projects by managing work schedules effectively.
- Maintained optimal signal strength for customers with precise dish alignment and positioning.
- Reduced service call-backs through meticulous installation procedures and attention to detail.
Automotive Technician
Trans Auto
03.2010 - 07.2012
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
Gardening Assistant
Mikes Gardening
01.2009 - 03.2010
- Enhanced garden aesthetics by selecting and arranging plants according to design specifications.
- Contributed to the creation of a visually appealing environment through regular pruning, watering, and fertilizing tasks.
- Improved soil quality for healthier plant growth by incorporating organic materials and mulching techniques.
- Ensured timely completion of seasonal gardening tasks such as planting, weeding, and pest control measures.
- Assisted in designing and implementing landscape projects for both residential and commercial clients.
Education
Associate of Science - Automotive Mechanics
Arizona Automotive Institute
Phoenix, AZ05.2009
High School Diploma -
Silverado High School
Victorville, CA06.2000
Skills
- Time Management
- Equipment Calibration
- Hand Tool Operation
- Conflict Resolution
- Structured Cabling
- Attention to Detail
- Computer Literacy
Languages
Spanish
Native or Bilingual
Timeline
Cable Installation Technician
Hg Communication
02.2017 - Current
Satellite Installation Technician
Linkus Enterprises
07.2012 - 02.2017
Automotive Technician
Trans Auto
03.2010 - 07.2012
Gardening Assistant
Mikes Gardening
01.2009 - 03.2010
Associate of Science - Automotive Mechanics
Arizona Automotive Institute
High School Diploma -
Silverado High School