Andres Frias
Bloomfield
Summary
Motivated IT intern with a solid background in technical support and troubleshooting. Skilled in developing user guides and enhancing IT processes through team collaboration. Focused on delivering exceptional customer service and driving user satisfaction while managing multiple responsibilities effectively.
Overview
2
2
years of professional experience
Work History
IT Intern
Bloomfield College of Montclair State University
Bloomfield
10.2024 - Current
- Troubleshot hardware and software issues for students and faculty, ensuring minimal disruption to learning and teaching activities.
- Responded to IT support requests promptly and courteously, enhancing user satisfaction and support experience.
- Supported the installation and configuration of network equipment and software applications.
- Collaborated with team members to develop user guides and training materials.
- Researched, documented, and escalated support cases to higher levels of support when unable to resolve issues using available resources.
- Analyzed and recommended software solutions for specific project needs, contributing to project success and user requirements.
- Updated hardware and software systems to meet the latest security standards.
Education
Bachelor of Science - Computer Science
Bloomfield College
Bloomfield, NJ05-2026
Skills
- Technical support
- Network troubleshooting
- Network configuration
- Software installation
- User training
- Documentation skills
- Team collaboration
- Customer service
Languages
Spanish
Limited
Accomplishments
- Bloomfield college baseball team captain
Timeline
IT Intern
Bloomfield College of Montclair State University
10.2024 - Current
Bachelor of Science - Computer Science
Bloomfield College