Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andres Gonzales

Dixon,CA

Summary

Dedicated and results-driven administrative professional with extensive experience in healthcare operations, project coordination, and team leadership. Adept at streamlining administrative processes, improving efficiency, and implementing solutions to operational challenges. Strong communicator with proven ability to foster collaboration across teams, support cross-functional projects, and maintain compliance with organizational standards. Demonstrates exceptional problem-solving, time management, and strategic planning skills to drive organizational success.

Overview

13
13
years of professional experience

Work History

Supervisor, Administrative Services

The Permanente Medical Group
11.2019 - Current
  • Supervised and managed an administrative team, providing guidance, support, and performance feedback to maintain high levels of efficiency and morale.
  • Applied strong leadership and problem-solving skills to enhance team efficiency, resolve challenges, and optimize administrative processes.
  • Increased team productivity by implementing streamlined workflows, setting clear performance expectations, and fostering a culture of accountability.
  • Managed cross-functional projects, coordinating timelines, budgets, and resources to achieve successful outcomes aligned with organizational priorities.
  • Developed and implemented solutions to operational bottlenecks, reducing delays and enhancing overall department efficiency.

Operations Specialist

The Permanente Medical Group
07.2014 - 11.2019
  • Provided case management and coordination of care, supporting families by connecting them with appropriate resources and ensuring their needs were addressed promptly and effectively.
  • Monitored and analyzed operational metrics, identifying trends and recommending solutions to enhance departmental performance.
  • Developed and maintained comprehensive documentation, ensuring compliance with organizational policies and regulatory requirements.
  • Trained and supported team members on case management best practices and operational procedures, promoting consistency and efficiency.
  • Vetted and onboarded potential service providers, conducting due diligence, verifying qualifications, and ensuring compliance with organizational standards.

Administrative Services Coordinator II

The Permanente Medical Group
07.2011 - 07.2014
  • Facilitated the assignment of newly admitted patients, ensuring accurate distribution to physicians and maintaining up-to-date records.
  • Onboarded new physicians, managing credentialing processes, orientation schedules, and providing necessary administrative support for a smooth transition.
  • Managed physician schedules, coordinating appointments, on-call rotations, and time-off requests to ensure optimal coverage.
  • Organized and supported meetings, including preparing agendas, distributing materials, and capturing detailed meeting minutes.
  • Planned and coordinated events, such as team-building activities, conferences, and workshops, ensuring seamless execution and positive outcomes.

Education

Bachelor of Arts - Business Administration

San Diego State University
San Diego, CA
05-2025

Associate of Arts - Business Administration

Contra Costa College
San Pablo, CA
05-2008

Skills

  • Leadership and Team Collaboration
  • Strategic Planning
  • Problem-Solving
  • Time Management
  • Project Management
  • Communication
  • Administrative and Operational
  • Technical and Analytical Skills

Timeline

Supervisor, Administrative Services

The Permanente Medical Group
11.2019 - Current

Operations Specialist

The Permanente Medical Group
07.2014 - 11.2019

Administrative Services Coordinator II

The Permanente Medical Group
07.2011 - 07.2014

Bachelor of Arts - Business Administration

San Diego State University

Associate of Arts - Business Administration

Contra Costa College

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Andres Gonzales