Andres Guaman
Maspeth,NY
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule. Energetic Busser with many years of experience in fast-paced environments. Committed to managing guest expectations and maximize satisfaction. Well-versed in staying on top of guest needs and delivering fast, friendly service.
Overview
3
3
years of professional experience
Work History
Busser/Food Runner
Connolly's Corner
Queens, NY
10.2023 - Current
- Inspected dining room furniture for cleanliness prior to seating guests.
- Conducted regular checks on customer satisfaction levels during meal service.
- Communicated effectively with kitchen staff regarding orders placed by customers.
- Adhered to sanitation guidelines when handling food and beverage items.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
- Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
- Took initiative to help others whenever necessary.
- Maintained a friendly attitude towards customers at all times.
- Followed safety and sanitation guidelines in accordance with local health regulations.
Shift Manager
McDonald's
Queens, NY
07.2021 - 10.2023
- Followed all food safety guidelines when handling products.
- Monitored food safety protocols to ensure products met health standards.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Recognized by management for providing exceptional customer service.
- Provided coaching and guidance to team members when necessary to improve performance.
- Trained new employees on company policies, procedures, and job responsibilities.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Documented receipts, employee hours and inventory movement.
- Managed daily cash intake by counting out registers and tabulating profits.
Education
High School Diploma -
Queens Academy High School
Queens, NY06-2020
Skills
- Food Safety Standards
- Safety Compliance
- Cash Handling
- High-volume dining
- Food Running
- Quality Control
- Adaptability
- Multitasking
Licenses
NYC Department of Health and Mental Hygiene
Food Protection Certificate
03/2022
Timeline
Busser/Food Runner
Connolly's Corner
10.2023 - Current
Shift Manager
McDonald's
07.2021 - 10.2023
High School Diploma -
Queens Academy High School
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