Andres Gurza
La Cañada Flintridge,CA
Summary
Personable, resourceful individual with exceptional social skills and customer service background. A team player who excels at troubleshooting problems and adapting to new situations as they arise.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
11.2021 - 07.2023
- Provided attentive and cordial customer service for our customers.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Memorized recipes for dozens of drinks and food items, including personalized requests.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Cleaned and maintained the general upkeep of the store.
Event Staff/Ride Operator
James Event Productions
07.2019 - 09.2019
- Monitored passengers and ride operations and enforced safety regulations.
- Assisted in constructing and deconstructing several game booths and family rides.
- Engaged and entertained families and guests.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Operated rides and attractions according to written guidelines to reduce injuries.
Education
Associate Degree For Transfer - Theater Arts/Business
Pasadena City College
Pasadena, CA05.2025
Skills
- Communications Strategies
- Hospitality and Professionalism
- Solid Problem Solver
- Adaptive and Creative
- Excellent Memory
- Musician and filmmaker
Accomplishments
Performed in the 2019 Pasadena Rose Parade with the Tournament of Roses Honor Band.
Timeline
Barista
Starbucks
11.2021 - 07.2023
Event Staff/Ride Operator
James Event Productions
07.2019 - 09.2019
Associate Degree For Transfer - Theater Arts/Business
Pasadena City College