Andres Gutierrez
Miami,FL
Summary
IT Service Desk with strengths in team building and driving positive results. Motivating dedication to building high-performance organizations focused on good service with any trouble shooting for technology. Positive problem-solver with talent for quickly adapting to new technologies and environments. Comprehensive understanding of IT troubleshooting and network support, coupled with strong skills in ticketing systems and remote assistance. Committed to resolving technical issues efficiently and enhancing user satisfaction. Diligent [Desired Position] with robust background in IT service desk support. Successfully handled diverse technical issues, ensuring seamless IT operations. Demonstrated ability in troubleshooting and effective resolution of user concerns, along with excellent communication and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Service Desk Analyst 2
Mount Sinai Medical Center Of Florida
08.2022 - Current
- Interacted respectfully with others to offer ideas, identify issues and provide assistance
- Researched and identified solutions to technical problems.
- Tested new software and hardware prior to deployment.
- Interacted with customers by phone, email or in-person to provide information.
- Maintained detailed documentation for all IT service desk processes and procedures, facilitating knowledge transfer and promoting consistency across support teams.
- Enhanced IT service desk performance by implementing best practices, monitoring metrics, and identifying areas for improvement.
Education
Associate of Applied Science - Information Technology
Florida Career College
Miami, FL05.2018
Skills
- Bilingual Customer Support (English & Spanish)
- Creative Problem Solving Operations
- Critical thinking skills
- Software
- Putty
- Service Desk Experience
- Ticketing system proficiency
- Remote Support
- Software Support
Certification
- CompTIA IT Operations Specialist (CIOS), 06/2021
- CompTIA Secure Infrastructure Specialist (CSIS), 06/2021
- CompTIA Security +, 06/2021
- CompTIA Network+, 05/2021
- CompTIA A+, 06/2021
Personal Information
Title: IT Service Desk Analyst 2
Languages
Spanish
Native or Bilingual
Timeline
IT Service Desk Analyst 2
Mount Sinai Medical Center Of Florida
08.2022 - Current
- CompTIA IT Operations Specialist (CIOS), 06/2021
- CompTIA Secure Infrastructure Specialist (CSIS), 06/2021
- CompTIA Security +, 06/2021
- CompTIA Network+, 05/2021
- CompTIA A+, 06/2021
Associate of Applied Science - Information Technology
Florida Career College
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