Kaytreuna Wright
Homestead,FL
Summary
Self motivated individual well versed in investigative and analytical review of highly sensitive information. With over 8+ years of experience with building meaningful relationships, customer service knowledge, and 2+ years in sales. I am looking for a great opportunity with a dynamic team for professional growth.
Overview
7
7
years of professional experience
Work History
Collector 2
Mount Sinai Medical Center Of Florida
09.2023 - Current
- Recognizes and identifies key components of complex billing issues and conducted research in response to the minimum collection goal of 100k per month.
- Correctly complete and resubmit claims with hospital UB04 billing for outpatient services, resolve CCI edits and Medicare DDE/FISS data input.
- Reviews documentation, conducts research/investigation, evaluates, negotiates & solves claims in accordance with contracts, agreements, and insurance policies.
- Demonstrates broad understanding of financial transactions to resolve account discrepancies through outbound telephone-based contact with individuals providers.
Claims Representative
Progressive
02.2022 - 06.2022
- Care for over 50 + customers daily recently involved in accidents by demonstrating empathy and setting up new claim reports.
- Provides professional verbal and written communication to over 40 per day customers including claim status updates, coverage explanations and decisions.
- Recognizes and investigates all potential claim exposures, including injury exposures.
- Support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, and billing issues.
Medical Collector
University of Miami
05.2018 - 06.2021
- 3+ year of experience with claims processing, health insurance plans and medical billing. year of experience with medical terminology, CPT and ICD coding.
- Experience with evicore, OnBase, and other various healthcare systems.
- Over 150 claims per week corrected, completed and processed claims for multiple payer codes.
- Excellent written and oral communication skills to exchange claims knowledge or escalate issues with other departments, peers or leadership.
Yoga Instructor
Sunshine Hot Yoga
08.2022 - Current
- Demonstrate and teach various yoga poses to students of all levels and earning student/client trust through building relationships.
- 2+ years of sales experience with upselling studio merchandise, class packages, and private classes
- Experience with SalesForce
- Proven ability to handle multiple priorities, work in a fast-paced environment and make decisions quickly while demonstrating flexibility though student and teacher relationship.
Education
Associate of Communications - Communications
Miami Dade College
Miami, FL2016
High School Diploma -
-
06.2013
Skills
- 3 years of experience in Microsoft Office Products (Word, Outlook, Excel)
- Active listening skills
- Administrative Support and Research
- Excellent interpersonal and communication skills
Additional Information
- AWARDS CERTIFIED HOT YOGA INSTRUCTOR , REGISTERED PHARMACY TECHNICIAN
Timeline
Collector 2
Mount Sinai Medical Center Of Florida
09.2023 - Current
Yoga Instructor
Sunshine Hot Yoga
08.2022 - Current
Claims Representative
Progressive
02.2022 - 06.2022
Medical Collector
University of Miami
05.2018 - 06.2021
Associate of Communications - Communications
Miami Dade College
High School Diploma -
-
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