Ahmad Christopher
Suffolk,USA
Summary
Assisted in managing high-volume accounts with a focus on achieving positive outcomes. Supported the implementation of effective collection strategies and facilitated payment arrangements. Collaborated with team members to adapt to changing situations and maintain reliability in communication and negotiation.
Overview
5
5
years of professional experience
Work History
Collector 2
Chartway Federal Credit Union
Virginia Beach, VA
02.2022 - 12.2022
- As a collector being responsible to the Collections Manager for the efficient processing of assigned accounts. Contact members who are delinquent and obtain past due payments, commitment agreements or establish a repayment plan.
- Also responsible and accountable for counseling members and referring to Balance when appropriate, and for the daily processing of collection letters, certified mail letters and incoming mail for the department. Skip traces by performing investigative activities to evaluate and determine the whereabouts of members through database searches and system records using OTG documents, CU approved sites and credit reports. Submits repo and foreclosure letters and enters approved repo letters into RDN, and submits legal packets to the Loss Mitigation Department for referral to the attorney.
Account Manager
Portfolio Recovery Associates (PRA GROUP)
Norfolk, VA
10.2019 - 02.2022
- As an Account Manager being in charge of making sure each department meets the needs of their clients and customers. Handling customer complaints, finding solutions to their issues, and maintaining a positive relationship between both parties for future business ventures.
Salad Bar Attendant
Ruby Tuesday
Suffolk, VA
03.2018 - 06.2019
- Stocking, filling, and rotating food products on the Salad Bar. Cleaning, sweeping floors, and wiping Salad Bar and surrounding areas. Keeps counters organized. Preparing food on a limited basis: cutting and baking bread. Preparing soups to serve to guests, occasionally making from scratch.
Host
Ruby Tuesday
Suffolk, VA
03.2018 - 06.2019
- Answer phones, take reservations, and be responsible for seating guests according to server availability. My attention to detail and communication were critically important.
Server
Ruby Tuesday
Suffolk, VA
03.2018 - 06.2019
- As a server I was responsible for always providing prompt and friendly food and beverage service to all guests following the CHARM service model. As a server at Ruby Tuesday I was responsible for taking orders, ringing in orders and giving guests an overall fantastic experience.
Education
High school diploma - undefined
Nansemond River High School
Suffolk, VA06.2018
Skills
Food Handling
Food Service
Food Safety
Busser
Cleaning Experience
Kitchen Experience
Food Preparation
Host/Hostess
Serving Experience
POS
Account Management
Customer service (5 years)
Computer skills (5 years)
Collection management (2 years)
Phone etiquette (5 years)
Document review (3 years)
Timeline
Collector 2
Chartway Federal Credit Union
02.2022 - 12.2022
Account Manager
Portfolio Recovery Associates (PRA GROUP)
10.2019 - 02.2022
Salad Bar Attendant
Ruby Tuesday
03.2018 - 06.2019
Host
Ruby Tuesday
03.2018 - 06.2019
Server
Ruby Tuesday
03.2018 - 06.2019
High school diploma - undefined
Nansemond River High School