Casandra Menefield
Dallas
Summary
Seasoned collector with background in managing and recovering debt. Have successfully negotiated repayment plans, maintained accurate records of collections activity, and provided exceptional customer service despite challenging circumstances. Strengths include strong negotiation skills, ability to build rapport with customers quickly, and firm understanding of relevant laws and regulations. Previous work has resulted in improved recovery rates and high customer satisfaction scores.
Overview
13
13
years of professional experience
Work History
Collector 2
Exeter Finance
Irving
06.2023 - 02.2025
- Located and monitored overdue accounts using billing system to begin collections process.
- Monitored aging reports to prioritize collection efforts on overdue accounts.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Monitored overdue accounts using automated information systems.
- Contacted customers with delinquent accounts to solicit payment.
- Verified customer account balances and processed payments accordingly.
Customer Service Sales Representative
Direct TV
Lubbock
06.2021 - 01.2023
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Provided accurate information about products and services.
- Negotiated prices and set up contracts to finalize sales agreements.
- Assisted customers with navigating website for product selection purposes.
- Processed orders, forms, applications, and requests.
- Answered customer questions about products and services and recommended appropriate solutions.
Telemarketer
Main Street processing
Richardson
09.2015 - 04.2019
- Managed time effectively by scheduling daily call times based on peak hours or other factors.
- Developed relationships with customers to increase sales opportunities.
- Conducted surveys with current customers regarding their satisfaction levels with products or services.
- Updated customer information in the database accurately.
- Followed up on sales leads through outbound calling.
- Adhered to all applicable laws, regulations, policies, and procedures when conducting telemarketing activities.
- Generated referrals from satisfied customers for additional business opportunities.
- Consistently met daily, weekly, monthly call quotas set forth by management team.
- Developed new leads each day at or above quotas.
- Utilized customer relationship management software for tracking leads and sales efforts.
Tech Support
Convergys, AT&T
Lubbock
12.2011 - 05.2018
- Supported IT department by providing basic tech support to students and staff.
- Provided company users with tech support for IT problems and account maintenance.
- Facilitated cross-departmental collaboration between sales, marketing, tech support teams.
- Provided customer service support to customers with inquiries, complaints, and technical issues.
- Provided technical support by troubleshooting issues related to software tools used for modeling or simulation purposes.
- Provided technical support and consultation on study design, data collection, and interpretation of results to researchers and clinicians.
- Provided technical support on environmental health issues to staff, stakeholders, and members of the public.
Education
Some College (No Degree) - Medical Office Specialist
Kaplan University
Midland, TXSkills
- Account reconciliation
- Aging report analysis
- Payment processing
- Customer account verification
- Debt collection strategies
- Customer relationship management
- Negotiation techniques
- Data entry accuracy
- Time management
- Effective communication
- Problem solving
- Technical support
- Regulatory compliance
Timeline
Collector 2
Exeter Finance
06.2023 - 02.2025
Customer Service Sales Representative
Direct TV
06.2021 - 01.2023
Telemarketer
Main Street processing
09.2015 - 04.2019
Tech Support
Convergys, AT&T
12.2011 - 05.2018
Some College (No Degree) - Medical Office Specialist
Kaplan University