Andres Hernandez Rodriguez
Silver Spring
Summary
Bilingual (English and Spanish) customer-oriented professional with excellent communication, empathy, and problem-solving skills. Highly motivated to learn and grow in the insurance industry, with a strong ability to adapt to fast-paced environments and deliver outstanding service to diverse clients. Committed to providing clear, effective, and personalized assistance. Seeking to begin a career as an Insurance Customer Service Representative, bringing a proactive attitude and a strong focus on customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Piaja's Ink
Miami
11.2017 - 07.2024
- Directed daily front/back-of-house operations for a 10+ person team in a fast-paced environment.
- Increased customer satisfaction through targeted training, service standards, and supervision.
- Oversaw scheduling, payroll inputs, and shift coverage to maintain service levels and control costs.
- Managed vendor relations and inventory to minimize waste and support profitability goals.
- Implemented new procedures that streamlined efficiency and reduced turnover.
Manager
Five Guys
Miami
08.2016 - 06.2017
- Supervised FOH/BOH operations while ensuring food safety and brand standards compliance.
- Hired, trained, and coached team members in service, prep, and daily operations.
- Controlled inventory and coordinated with vendors to balance costs and stock levels.
Education
Certificate - Insurance 4-40
CUSTOMER INSURANCE REPRESENTATIVE
4-4009-2025
High School Diploma -
Colegio De La Milagrosa
Mayagüez, PR01.2015
Skills
- Insurance Policy Knowledge (4-40 License)
- Client Service & Claims Support
- Bilingual: Spanish and English
- Team Leadership & Coaching
- Scheduling & Payroll
- Inventory and vendor management
- Operations SOPs & Training
- Cash Handling & Reconciliation
- Conflict resolution
- Customer Service Excellence
Certification
Florida 4-40 License, Customer Insurance Representative.
Languages
- Spanish, Fluent
- English, Fluent
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Manager
Piaja's Ink
11.2017 - 07.2024
Manager
Five Guys
08.2016 - 06.2017
Certificate - Insurance 4-40
CUSTOMER INSURANCE REPRESENTATIVE
High School Diploma -
Colegio De La Milagrosa
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