Andres H. Trujillo
Manville,USA
Summary
Accomplished professional with over 20 years of experience in hospitality development, customer service, operations tourism, and international relations. Prioritizes visionary leadership, strategic planning, and outstanding customer service. Extensive knowledge of market dynamics for effective pinpointing and addressing of strengths, weaknesses, and opportunities. Strong leadership and teamwork skills excel in high-pressure situations and adapt effortlessly to ongoing changes. Proficient in interpersonal communication with a solid grasp of human relations, sharp analytical skills, and a decisive approach to organizational issues. Deeply committed to taking on responsibilities with honesty and integrity, defining creativity and initiative.
Overview
26
26
years of professional experience
Work History
Sales Associate
National Estate Jewelry Buyer
04.2022 - Current
- Company Overview: Estate Jewelry, luxury designer, and Collectables Buying and Selling trends, as well as a Jewelers Pledge loan with 25 years in the New Jersey state market.
- Associate Specialist for Online Sales
- Customer service and financial services getting and developing new knowledge from April 2022 to now.
- Uploading Management of designer, collectibles, and luxury purchases providing customer service.
- Ongoing training to obtain new knowledge in the identification and appraisal of jewelry, gemstones, and precious metals.
- Handling the processing and safekeeping of securities for new loans, as well as managing the collection and settlement of loans.
- Listened and Analyzed customer needs data to identify trends and anticipate customer needs.
- Research and analysis of luxury market trends.
Hotel Manager
Hotel Jose Antonio
08.2017 - 09.2020
- Managed the daily operations of a 128-room, 4-star hotel, overseeing a staff of 70 employees.
- Supervised staff to optimize brand expansion initiatives and productivity for high and low-season evaluation.
- Employee performance and conveying constructive feedback to improve skills.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed budget implementations and developed goals according to the general management objectives.
- Supervised purchasing operations efficiently.
- Reduced operational risks while organizing data to forecast performance trends.
- Controlled resources and assets to comply with industry standards and government regulations.
- Defined clear targets and objectives by communicating with team members.
- Leveraged data and analytics to make informed decisions and drive timely business improvements.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Identified and communicated customer needs to control and quality teams.
Hotel Manager
Hotel Wyndham Costa del Sol Tumbes
12.2016 - 07.2017
- 4 Stars Hotel with 60 Rooms.
- Leader remodeled as well as the new construction hotel implementation.
- Leader for the recruitment, training, and loyalty of the new work team.
- Leader In Obtaining Permits and Licenses Following Government Laws.
- Identification and proposal for the optimization of hotel facilities in coordination with the construction company, general management, and engineering department.
- Market analysis and proposal for the best implementation of hotel facilities.
- Leader for the hotel's commercial strategy and service offering.
- Coordination with the mall shopping center in which the hotel was located for the best development of the corporate group.
Hotel Manager
Hotel Jose Antonio
12.2013 - 12.2016
- Managed the daily operations of a 120-room, 4-star hotel, overseeing a staff of 60.
- Supervised staff to optimize brand expansion initiatives and productivity for high and low season evaluating employee performance and conveying constructive feedback to improve skills.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed budget implementations and developed goals according to the general management objectives.
- Supervised purchasing operations efficiently.
- Reduced operational risks while organizing data to forecast performance trends.
- Controlled resources and assets to comply with industry standards and government regulations.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements on time.
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Identified and communicated customer needs to control and quality teams.
Regional Manager
Hotel Casa Andina
05.2010 - 02.2013
- Served as the Company's representative in the Puno–Peru region, overseeing operations for four multi-brand hotels. These included two 3-star Standard hotels and two 4-star Private Collection Hotels, totaling 142 rooms. The staff of 75.
- Legal representative appearing before municipal authorities.
- Supervised staff to optimize brand expansion initiatives and productivity for high and low season evaluating employee performance and conveying constructive feedback to improve skills.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed budget implementations and developed goals according to the general management objectives.
- Supervised purchasing operations efficiently.
- Reduced operational risks while organizing data to forecast performance trends.
- Controlled resources and assets to comply with industry standards and government regulations.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements on time.
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Identified and communicated customer needs to control and quality teams.
Classic Hotel Manager
Hotel Casa Andina
11.2009 - 04.2010
- Managed the daily operations of a 160-room, 4 3 Star Hotels, overseeing a staff of 80.
- Supervised staff to optimize brand expansion initiatives and productivity for high and low season evaluating employee performance and conveying constructive feedback to improve skills.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed budget implementations and developed goals according to the general management objectives.
- Reduced operational risks while organizing data to forecast performance trends.
- Controlled resources and assets to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements on time.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Our Goal was to be on the top 5 Great Places to Work rankings.
- Identified and communicated customer needs to control and quality teams.
Customer Service Receptionist
Hotel Libertador Cusco Palacio del Inka
09.2000 - 10.2009
- Company Overview: 5-star hotel with 254 rooms.
- Demonstrated continuous professional growth, initially starting as a Doorman and progressively assuming various roles within the reception department. Eventually, I was promoted to the position of Senior Receptionist-Cashier, where I managed reception duties and served as the Hotel Duty Manager.
Customer Service
BBVA Banco Continental
02.1999 - 09.2000
- Responsible for overseeing banking operations and providing customer service.
- Included managing deposit and withdrawal operations, maintaining cash flow, preparing cash control reports, and conducting money audits.
- Managed deposit and withdrawal operations, maintained cash flow, prepared cash control reports, and conducted money audits.
- Overseeing accounts for both individual and corporate clients.
Education
Bachelor of Science - Professor Mathematics, Computer Science
University Nacional De Education
Cusco Peru09-2020
Accounting Degree - undefined
Instituto Superior Tecnologico Tupac Amaru
01.1999
Skills
- Customer service expert
- Analytical and critical thinker
- Fluent in Spanish
- Financial Acumen
- Proactive team player
- Market research
- Innovative problem solver
- Skilled multi-tasker
- Strong client relations
- Strategy Development
- Fast learner
- Goal oriented
Affiliations
- Rotary International Member Since 2003.
- Skal International member since 2019
Languages
Spanish
Native or Bilingual
Interests
- Hiking
- Camping
Timeline
Sales Associate
National Estate Jewelry Buyer
04.2022 - Current
Hotel Manager
Hotel Jose Antonio
08.2017 - 09.2020
Hotel Manager
Hotel Wyndham Costa del Sol Tumbes
12.2016 - 07.2017
Hotel Manager
Hotel Jose Antonio
12.2013 - 12.2016
Regional Manager
Hotel Casa Andina
05.2010 - 02.2013
Classic Hotel Manager
Hotel Casa Andina
11.2009 - 04.2010
Customer Service Receptionist
Hotel Libertador Cusco Palacio del Inka
09.2000 - 10.2009
Customer Service
BBVA Banco Continental
02.1999 - 09.2000
Accounting Degree - undefined
Instituto Superior Tecnologico Tupac Amaru
Bachelor of Science - Professor Mathematics, Computer Science
University Nacional De Education
Similar Profiles
Lotsie HoltonLotsie Holton
Sales Associate at HK Fine Estate JewelrySales Associate at HK Fine Estate Jewelry
Julie ToysJulie Toys
Business Owner at Michael Toys Antique & Estate JewelryBusiness Owner at Michael Toys Antique & Estate Jewelry
Sarah SamplesSarah Samples
Sales Assistant at Estate Jewelry & Sales By RachelSales Assistant at Estate Jewelry & Sales By Rachel
Mika De WetMika De Wet
Platoon Leader at U.S. Army ReservesPlatoon Leader at U.S. Army Reserves
Nicky LazosNicky Lazos
Preschool Photographer at Lifetouch PhotographyPreschool Photographer at Lifetouch Photography