Andres Isaza
New York,NY
Summary
Dedicated Member Service Representative with strengths in dispute resolution and membership renewals. Proven track record of enhancing member relationships and ensuring customer satisfaction.
Overview
1
1
Certification
Work History
Member Service Representative
My Federal Credit Union
New York, New York
03.2026 - Current
- Answered member questions about products and services.
- Completed transactions for membership renewals and extensions.
- Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
- Enhanced member relationships by providing excellent service during each interaction.
- Processed cash and check deposits every day.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
- Audited customer account information to identify issues and develop solutions.
- Presented and explained services and products to meet member needs.
- Leveraged software and systems to research and resolve member inquiries.
- Consulted with customers regarding needs and addressed concerns.
- Reviewed new account applications to verify eligibility of prospective members.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Delivered quality service by assessing, advising and assisting credit union members.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Prevented key account losses by researching discrepancies and correcting problems.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Led on- and off-site customer support teams across multiple time zones.
- Supported sales team members to drive growth and development.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Took special orders in person and over telephone, generating additional revenue every month.
- Provided top quality control and eliminated downtime to maximize revenue.
- Strengthened customer retention by offering discount options.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Collected deposits or payments and arranged for billing.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate of Arts - Human Services & Education
Technical Career Institute
New York, NY05-2013
Skills
- Member correspondence
- Membership renewals
- Dispute resolution
- Database maintenance
- Account management
- Data security techniques
Languages
Spanish
Professional
Certification
- Medical Interpreter Certified
Timeline
Member Service Representative
My Federal Credit Union
03.2026 - Current
Associate of Arts - Human Services & Education
Technical Career Institute