Overview
Work History
Education
Skills
Timeline
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Stephanie Hopkins

Stephanie Hopkins

Chester,VA

Overview

20
20
years of professional experience

Work History

Member Service Representative

TowneBank (Formerly Village Bank)
01.2006 - Current
  • Oversee branch operations, serve as backup for Branch Manager
  • Handle account openings
  • Refer lines of business
  • Handle all branch audits ensuring checks and balances are followed
  • Ensure the Branch is balanced daily

Education

No Degree - Nursing

Richard Bland College in conjunction with Southside Regional School of Nursing
Petersburg

Skills

  • Customer service & support
  • Relationship Building
  • Account management
  • Problem resolution, escalation handling, complaint handling, dispute resolution
  • Banking
  • Account reconciliation
  • Document processing
  • Payment processing
  • Workflow optimization
  • Member correspondence
  • Member account management
  • Tracking complaints
  • Member onboarding
  • Banking operations support
  • Teamwork and collaboration
  • Calm and professional under pressure
  • Professional telephone demeanor
  • Administrative and office support
  • Data entry
  • Work prioritization
  • Customer data confidentiality
  • Calm under pressure
  • Staff education and training
  • Policies and procedures adherence
  • Office equipment proficient
  • Customer retention strategies
  • Report creation
  • Business development

Timeline

Member Service Representative

TowneBank (Formerly Village Bank)
01.2006 - Current

No Degree - Nursing

Richard Bland College in conjunction with Southside Regional School of Nursing

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Stephanie Hopkins