Stephanie Hopkins
Chester,VA
Overview
20
20
years of professional experience
Work History
Member Service Representative
TowneBank (Formerly Village Bank)
01.2006 - Current
- Oversee branch operations, serve as backup for Branch Manager
- Handle account openings
- Refer lines of business
- Handle all branch audits ensuring checks and balances are followed
- Ensure the Branch is balanced daily
Education
No Degree - Nursing
Richard Bland College in conjunction with Southside Regional School of Nursing
PetersburgSkills
- Customer service & support
- Relationship Building
- Account management
- Problem resolution, escalation handling, complaint handling, dispute resolution
- Banking
- Account reconciliation
- Document processing
- Payment processing
- Workflow optimization
- Member correspondence
- Member account management
- Tracking complaints
- Member onboarding
- Banking operations support
- Teamwork and collaboration
- Calm and professional under pressure
- Professional telephone demeanor
- Administrative and office support
- Data entry
- Work prioritization
- Customer data confidentiality
- Calm under pressure
- Staff education and training
- Policies and procedures adherence
- Office equipment proficient
- Customer retention strategies
- Report creation
- Business development
Timeline
Member Service Representative
TowneBank (Formerly Village Bank)
01.2006 - Current
No Degree - Nursing
Richard Bland College in conjunction with Southside Regional School of Nursing
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