Summary
Overview
Work History
Education
Skills
Timeline
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YARELI PEREZ

Waterloo,WI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking forward to obtaining a CNA certification and helping the nursing shortage!

Overview

2
2
years of professional experience

Work History

Avestar Credit Union Member Service Representative

Waterloo
05.2021 - 08.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Handled complaints with prompt, courteous service to uphold professional reputation
  • Educated and engaged customers with new bank products and services
  • Responded to customer calls and emails to answer questions about products and services
  • Opened customer accounts and provided deposit and withdrawal receipts
  • Verified customer identification and documentation for compliant transactions
  • Exhibited high energy and professionalism when dealing with clients and staff
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Followed up with customers about resolved issues to maintain high standards of customer service
  • Met customer call guidelines for service levels, handle time and productivity
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
  • Managed timely and effective replacement of damaged or missing products.

Marshalls Sales Representative

Madison
02.2021 - 05.2021
  • Managed customer accounts to secure customer satisfaction and repeat business
  • Retained excellent client satisfaction ratings through outstanding service delivery
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
  • Stocked merchandise, clearly labeling items, and arranging according to size or color
  • Managed efficient cash register operations
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

2023 -

Waterloo High School
Waterloo, WI

Full Time Student - Psychology- Pre-PA Track

University of Wisconsin- La Crosse
La Crosse, WI
05.2027

Skills

  • Customer Service & Support

  • Banking knowledge

  • Spanish Fluency

  • Complaint Handling

  • Relationship Building

  • Calm and Professional Under Pressure

  • Money handling abilities

  • Work Prioritization

  • Issue and Complaint Resolution

  • Social interaction

  • Attention to Detail

Timeline

Avestar Credit Union Member Service Representative

Waterloo
05.2021 - 08.2023

Marshalls Sales Representative

Madison
02.2021 - 05.2021

2023 -

Waterloo High School

Full Time Student - Psychology- Pre-PA Track

University of Wisconsin- La Crosse

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YARELI PEREZ