PATRICIA GARCIA
Las Vegas,NV
Summary
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Overview
16
16
years of professional experience
Work History
Member Service Representative
Silver State Schools Credit Union
07.2025 - 01.2026
- Assisted members with account management, including updating personal information and setting up automated payments.
- Facilitated communication between members and various departments to enhance service delivery.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
Contact Center Representative
One Nevada Credit Union
06.2023 - 07.2025
- Deliver great service to our members by demonstrating empathy, accuracy, timeless, and problem solving skills.
- Provide general information to members about our Credit Union Services
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Led initiatives to reduce call wait times, improving overall customer experience.
- Completing accurate case notes of member interactions and call history.
- Working and communicating effectively with team members.
Contact Center Representative
SAHARA Las Vegas
06.2019 - 08.2021
- Worked Remotely due to Covid-19
- Coordinated reservations, decided on marketing initiatives for the hotel
- Answered all telephone calls within three rings in a friendly, efficient manner.
- Reviewed and understood all policies and procedures for safety and emergency preparedness.
- Contributed in enhancing hotel’s sales.
- Assisted guests with dialing instructions, credit card calling procedures and other telephone information.
- Received and distributed emails to guests and appropriate departments within the hotel.
VIP SERVICES Lead Representativ/Assistant Manager
Wynn Las Vegas
12.2009 - 09.2018
- Led daily operations to ensure exceptional guest service and satisfaction.
- Trained and mentored new team members on policies and procedures.
- Collaborated with management to develop strategic initiatives for guest engagement.
- Oversaw inventory management, ensuring optimal stock levels for seamless service delivery.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Exceeded performance targets by consistently delivering high-quality work in a fast-paced environment.
Education
HIGH SCHOOL DIPLOMA -
GREEN VALLEY HIGH SCHOOL
08.2003
Skills
- Proficient in Microsoft Office
- Inspiring leader
- Team leadership experience
- Effective communication
- Effective problem resolution
- Customer service & support
- Financial transactions
- Call center experience
- Transaction processing
- Dispute resolution & Escalation handling
- Account management
Accomplishments
- Achieved Employee of the Month for outstanding customer service.
- Promoted to Assistant Manager in 8 months due to hard work and dedication.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Enjoy yoga for overall physical and mental well-being
- DIY and Home Improvement
- Watching Movies and TV Shows
- Gym Workouts
- I like working with my hands and fixing things
- Volunteering
Timeline
Member Service Representative
Silver State Schools Credit Union
07.2025 - 01.2026
Contact Center Representative
One Nevada Credit Union
06.2023 - 07.2025
Contact Center Representative
SAHARA Las Vegas
06.2019 - 08.2021
VIP SERVICES Lead Representativ/Assistant Manager
Wynn Las Vegas
12.2009 - 09.2018
HIGH SCHOOL DIPLOMA -
GREEN VALLEY HIGH SCHOOL