Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karlene Wilkins

S Chesterfield,VA

Summary

Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Hardworking, disciplined and reliable .

Overview

21
21
years of professional experience

Work History

Member Service Representative

Teleperformance..
Richmond, VA
06.2023 - Current
  • Provided excellent customer service by answering member questions and maintaining a pleasant customer experience.
  • Processed and recorded credit card payments, balance transfers, cash advances and credit limit increases accurately and efficiently.
  • Researched, recorded and reported disputed transactions as a result of fraud and/or identity theft.
  • Assisted members with accessing account information and navigating through the website.

Customer Service Coordinator /Dispatcher

Vulcan Materials
Dinwiddie, VA
02.2013 - 03.2023
  • Dispatched trucks to area jobsites and maintained contact throughout the day to monitor their progress and location.
  • Weighed and generated scale tickets for all other outbound trucks as well as inbound fuel, explosive and scrap metal deliveries.
  • Input rail car information into internal and external databases and distributed the waybills to customers for billing and tracking purposes.
  • Processed, deposited and reconciled daily cash, check and credit card transactions.
  • Assisted customers with aggregate material size, location and availability as well as calculating approximate tonnage and pricing based on job size and scope of work needed.
  • Generated state TL102 forms and entered them into the VDOT PLAID website for tracking purposes based on material type.
  • Assisted the quality control department in tracking lots and performing material sampling when testing was required.

Data entry for WM Maint Dept.

Waste Management
Waverly, VA - Remote PT Evenings/Weekends
01.2011 - 02.2013
  • Entered WM rail car inspections, repairs, labor costs, vehicle fuel / odometer readings, and parts purchased into the WM Compass System.

Industrial Contract Coordinator

Waste Management
Richmond, VA
04.2008 - 02.2013
  • Entered new accounts, special waste profiles, profile recertifications, price changes, address changes and NSF accounts into AS400 and WM Fastlane systems for all landfills and transfer stations in the DE/MD/VA/DC area.
  • Prepared volume and revenue reports and distributed to customers and Industrial Account Managers via email.
  • Posed payments to landfill and transfer station Pre-Pay accounts.
  • Prepareed RMC credit packets and posted approvals to customer accounts.

Accounts Payable /Back-Up Scale Clerk

Waste Management
Waverly, VA
10.2003 - 01.2008
  • Prepared and processed commercial invoices to be paid by the Corporate office.
  • Coded and processed local invoices and paid them with company credit cards using the PaymentNet website.
  • Performed daily audits on scale tickets and made corrections when needed.
  • Assisted Financial Analyst with weekly/monthly accruals, forecasts and budgets.
  • Administered Contract Safety Orientations to contractors working onsite.
  • Entered in/out punches for site employees into the Kronos system as a backup for the Office Manager
  • Weighed and ticketed WM rail trucks, over the road transfer trailers and collected payment from local C.O.D. trucks as backup for the Scalehouse.

Education

Skills

  • Proficient in Microsoft Office
  • Attention to Detail
  • Issue Resolution
  • Problem Solving

Timeline

Member Service Representative

Teleperformance..
06.2023 - Current

Customer Service Coordinator /Dispatcher

Vulcan Materials
02.2013 - 03.2023

Data entry for WM Maint Dept.

Waste Management
01.2011 - 02.2013

Industrial Contract Coordinator

Waste Management
04.2008 - 02.2013

Accounts Payable /Back-Up Scale Clerk

Waste Management
10.2003 - 01.2008

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Karlene Wilkins