Taryn Meraz
Fort Benning,GA
Summary
Dynamic customer service professional, excelling in client account management, and conflict resolution. Recognized for enhancing member experience, and achieving product cross-sell goals. Proficient in CRM software, leveraging data entry skills to drive efficiency and foster strong relationships with clients.
Overview
5
5
years of professional experience
Work History
Member Service Representative
WSECU
06.2017 - 02.2018
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Presented and explained services and products to meet members needs.
- Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
- Offered exceptional customer service to differentiate and promote customer brand.
- Leveraged software and systems to research and resolve member inquiries.
- Maintained accurate records of member interactions and transactions.
Customer Support Specialist
World Vision
10.2016 - 02.2017
- Responded promptly and professionally to donor inquires.
- Document donor interactions and concerns accurately in the database system.
- Keep donors educated on how their donations impact communities around the world.
- Processing donations based on donor request, while building rapport with donor through positive interactions.
- Set up and activate donor accounts.
- Escalated customer concerns, issues, and requirements to supervisors for immediate rectification.
Pharmacy Tech/Store Team Member
CVS
06.2014 - 07.2016
- Greet customers and provided exceptional customer service.
- Assisted in stocking shelves with merchandise.
- Operated cash registers to process sales transactions.
- Prepared promotion materials for store display.
- Receiving and preparing patient prescriptions.
- Processing medical insurance claims for prescriptions.
- Ensuring medications are stored properly.
Cashier
Whataburger
07.2013 - 04.2014
- Maintained cleanliness of restaurant eating and cooking areas.
- Process orders and take payments from customers including cash and debit card.
- Clean and organize eating, service, and kitchen areas.
- Notify kitchen personnel of shortages or special kitchen orders.
- Assisted customers with questions and concerns regarding the menu, and nutrition information.
Education
Certified Medical Assistant -
Stepful
Virtual01-2025
Skills
- Client account management
- Proficient in Microsoft Office
- Skilled in utilizing CRM software
- Data entry
- Product presentation
- Conflict resolution
- Experienced in medical terminology usage
- Healthcare regulations adherence
- pH testing
- Clinical vital sign assessment
- Infection control procedures
- Sterilization techniques
Timeline
Member Service Representative
WSECU
06.2017 - 02.2018
Customer Support Specialist
World Vision
10.2016 - 02.2017
Pharmacy Tech/Store Team Member
CVS
06.2014 - 07.2016
Cashier
Whataburger
07.2013 - 04.2014
Certified Medical Assistant -
Stepful