Rosa Garcia
Iowa Falls,IA
Summary
Detail-oriented and dependable professional with strong experience in customer service, call center operations, and data entry. Skilled at handling high-volume phone calls, maintaining accurate records, and providing professional customer communication in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Member Service Representative
MEMBERS1st Community Credit Union
Iowa Falls, IA
08.2025 - Current
- Provide professional customer service while handling member account inquiries and transactions.
- Navigate multiple computer systems to access, update, and document member information accurately.
- Maintain accurate records while ensuring confidentiality and compliance standards.
- Coordinate meetings and appointments between members, managers, and loan officers for account openings and loan applications.
Customer Experience Rep
Grainger Industrial Supply
Waterloo, IA
03.2024 - 08.2025
- Handled high-volume inbound customer calls in a fast-paced call center environment.
- Entered, updated, and documented customer information accurately in company systems.
- Assisted customers with account questions, orders, billing issues, and service questions.
- Utilized Salesforce, SAP, and internal systems while multitasking between calls and documentation.
- Maintained strong attention to detail and professionalism during all customer interactions.
- Met performance goals for customer satisfaction, call quality, and productivity.
Production Team Member
Prestage Foods
Eagle Grove, IA
01.2021 - 03.2024
- Maintained accurate documentation and followed operational procedures carefully.
- Worked efficiently in a fast-paced team environment.
- Assisted with training new employees and resolving workflow issues.
- Demonstrated strong organizational and communication skills.
Supervisor
Dairy Queen Grill & Chill
Iowa Falls, IA
04.2018 - 12.2020
- Supervised daily operations and supported team members to ensure excellent customer service.
- Trained and supported new employees on procedures and expectations.
- Demonstrated leadership, communication, and multitasking abilities.
- Maintained organized records, inventory, and supply tracking.
Education
High School Diploma -
Iowa Falls Alden High School
Iowa Falls, IA01-2017
Psychology
Ellsworth Community College
Iowa Falls, IASkills
- Customer Service & Support
- Call Center Operations
- Data Entry & Documentation
- Electronic Records & CRM Systems
- SAP & Salesforce Experience
- Microsoft Office (Word, Excel, Outlook)
- Problem Solving & Time Management
- Bilingual (English & Conversational Spanish)
Timeline
Member Service Representative
MEMBERS1st Community Credit Union
08.2025 - Current
Customer Experience Rep
Grainger Industrial Supply
03.2024 - 08.2025
Production Team Member
Prestage Foods
01.2021 - 03.2024
Supervisor
Dairy Queen Grill & Chill
04.2018 - 12.2020
High School Diploma -
Iowa Falls Alden High School
Psychology
Ellsworth Community College