Andres Marroquin
Cicero,IL
Summary
Proven achiever in sales and customer relations, notably with Ninja Trader Group, where I consistently exceeded expectations and achieved President's Club status in 2021 and 2023. Skilled in CRM software and interpersonal communication, I excel in converting complex customer interactions into successful outcomes, demonstrating exceptional closing talents and a dedication to service excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Onboarding Sales Representative
Ninja Trader Group
08.2019 - 11.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations. President's Club 2021 and 2023.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Home Lending Advisor
JPMorgan Chase
10.2016 - 06.2019
- Educated customers on loan options and requirements, helping them navigate complex application processes with ease.
- Addressed customer concerns promptly, consistently maintaining a high level of professionalism throughout all interactions.
- Proactively identified solutions for customers experiencing credit issues.
- Meeting quotas consistently and mantaining high conversion ratios.
Education
Bachelor in Industrial Psychology - Industrial And Organizational Psychology
Autonomous University of Nuevo Leon
Monterrey, MexicoSkills
- Customer Relationship Building
- Product and Service Sales
- Interpersonal communication skills
- Closing talents
Accomplishments
- Resolved product issue through consumer testing.
- Grew territory from an average of 40 new accounts per month up to 90 within a year and a half.
- Developed a strong relation with existing customer which lead to a powerful engine of consistent referalls,
- 95% CSAT/Customer Satisfaction Rating
Certification
- Series 3/National Futures Association
- Teaching Spanish as a Foreign Language (Berlitz) Certification
Languages
Spanish
Native or Bilingual
Timeline
Onboarding Sales Representative
Ninja Trader Group
08.2019 - 11.2024
Home Lending Advisor
JPMorgan Chase
10.2016 - 06.2019
- Series 3/National Futures Association
- Teaching Spanish as a Foreign Language (Berlitz) Certification
Bachelor in Industrial Psychology - Industrial And Organizational Psychology
Autonomous University of Nuevo Leon
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