Andres Marroquin
Associate Manager Of Clinic Operations
Bellflower,CA
Summary
To advance within a forward-thinking institution where I can leverage my abilities, support organizational development, and pursue continuous learning. I seek opportunities that challenge me, expand my perspective, and strengthen my leadership capacity.
Overview
14
14
years of professional experience
1
1
Language
Work History
Associate Manager of Clinic Operations
Providence - Mission Heritage Medical Group
08.2024 - Current
- Managed two multispecialty clinics as Site Core Leader for MHM Ocean Ranch (Laguna Niguel, CA) and MHM San Clemente Health Center (San Clemente, CA) overseeing daily operations, staffing, workflows, and patient experience.
- Provided direct managerial support to Family Medicine, Internal Medicine, and Infectious Disease teams while collaborating closely with Core Leaders across Dermatology, Rheumatology, OBGYN, Urgent Care, and Radiology to ensure aligned operations and consistent standards of care.
- Successfully opened the MHM San Clemente Health Center on June 10, 2025, coordinating with multiple department Core Leaders to establish workflow, staffing and operational readiness.
- Served as an active committee member for Somos Providence, COAC, Quality Measures (Cozeva), Secret Shopper/Patient Experience, Mission Marketing Team, CalOptima Readiness Task Force, Inbasket Standardization, and HCC Champions, contributing to Ministry-wide quality, compliance, and operational improvement initiatives.
- Partnered with Core Leaders to conduct panelled interviews for various open roles, supporting talent selection and workforce development.
- Provided ongoing clinical and administrative guidance to Physicians and Caregivers ensuring operational efficiency, adherence to policy and procedure, and a positive team culture.
- LVN Supervisor of Clinic Operations | Providence - Mission Heritage Medical Group | September 11, 2023 - August 10, 2024 (Promoted)
- Family Practice – Four Physicians in office, eight staff. Reported directly to the Senior Manager of Clinic Operations.
- Provided interim Supervisory assistance to Mission Heritage Medical Group Oso and Mission Heritage Medical GroupUrgent Care PRN.
- Aligned clinic workflows to match Providence P&P and State regulations.
- Committee Member of Somos Providence, Own It, Quality Measures (Cozeva), SoCal Vaccination Unit, and OCHD Referral Workflow Improvement.
- Partnered with Mission Hospital's Emergency Preparedness Coordinator to establish workflows to support Mission Hospital during mass casualty incidents; San Onofre Nuclear Power Plant SONG Drills.
- Community Outreach: Mission Viejo’s Dia De Los Muertos Festival 2023.
LVN Supervisor
Providence Mission Heritage Medical Group
09.2023 - 08.2024
- Family Practice – Four Physicians in office, eight staff. Reported directly to the Senior Manager of Clinic Operations.
- Provided interim Supervisory assistance to Mission Heritage Medical Group Oso and Mission Heritage Medical Group Urgent Care PRN.
- Aligned clinic workflows to match Providence P&P and State regulations.
- Committee Member of Somos Providence, Own It, Quality Measures (Cozeva), SoCal Vaccination Unit, and OCHD Referral Workflow Improvement.
- Partnered with Mission Hospital’s Emergency Preparedness Coordinator to establish workflows to support Mission Hospital during mass casualty incidents; San Onofre Nuclear Power Plant SONG Drills.
- Community Outreach: Mission Viejo’s Dia De Los Muertos Festival 2023.
Licensed Vocational Nurse
Kaiser Permanente
02.2023 - 04.2024
- Full-Time and Per Diem Family Practice and Urgent Care LVN
- Qualified Bilingual Speaker Level 2: Medical Terminology.
- Senior Licensed Vocational Nurse | UCI Health | April 23, 2021 - January 26, 2023
- Exercised senior-level supervisory responsibilities over Medical Assistants, LVNs, and RNs, providing direction, coaching, performance feedback, and daily operational oversight while informing the Ambulatory Department Manager of any need for escalated corrective actions.
- Delivered direct ambulatory care within a FQHC setting while ensuring high standards of patient safety and quality.
- Coordinated complex care plans at the direction of Attending and Resident Physicians, guiding patients through referrals and multidisciplinary treatment pathways.
- Utilized Epic effectively, developing SmartPhrases and SmartSets adopted systemwide across UCI Health to streamline documentation and improve workflow consistency.
Senior Licensed Vocational Nurse
UCI Health
04.2021 - 01.2023
- Exercised senior-level supervisory responsibilities over Medical Assistants, LVNs, and RNs, providing direction, coaching, performance feedback, and daily operational oversight while informing the Ambulatory Department Manager of any need for escalated corrective actions.
- Delivered direct ambulatory care within a FQHC setting while ensuring high standards of patient safety and quality.
- Coordinated complex care plans at the direction of Attending and Resident Physicians, guiding patients through referrals and multidisciplinary treatment pathways.
- Utilized Epic effectively, developing SmartPhrases and SmartSets adopted systemwide across UCI Health to streamline documentation and improve workflow consistency.
- Serve as a Medication-Assisted Treatment Nurse, administering Vivitrol injections for opioid addiction and alcoholism, and coordinating care with SUD counselors and LCSWs to support comprehensive treatment.
- Functioned as Vaccine Coordinator for the California Vaccines for Adults Program, ensuring compliance, inventory accuracy, and proper administration protocols.
- Recognized for excellence in leadership and patient care as a Nominee for the UCI Health Ambulatory Nurse of the Year, 2021
LVN Paramed (Team Lead)
MemorialCare Medical Group
02.2018 - 04.2021
- Team Lead directly reporting to the Facility Nursing Supervisor, maintaining efficient clinic flow, resolving patient issues as first contact, and supporting staff performance with in-services and coaching.
- Delivered direct ambulatory care in Primary Care, Specialty Care and Urgent Care settings while collaborating with Facility Nursing Supervisor and Facility Manager on organizational projects focused on clinic efficiency and patient satisfaction.
- Oversaw vaccine management as the Vaccines for Children Coordinator, maintaining compliance and proper documentation as per State regulations.
- Co-owned the MemorialCare Medical Foundation PPO Injectables workflow, contributing to systemwide process improvement and standardization of Prolia, Humira, and other biologic's prior authorizations workflow and in-clinic injection administration.
- LVN Trainer for Rooming and Discharging Standard Workflow through the Practice Transformation team over the period of 1.5 years.
- Provided COVID-19 related care in Urgent Care and led efforts in mass-vaccination initiatives within community-based settings in the cities of Costa Mesa, Santa Ana and Fountain Valley.
- Charge Nurse; LVN | Central County Senior Services | February 6, 2021 - April 30, 2021
- Served as the Charge Nurse for the NOC shift during a COVID-19 Crisis Contract, overseeing operations for a 50-bed hospital ward at Fairview Developmental Center and reporting directly to the Director of Nursing.
- Supervised and supported a multidisciplinary team including CNAs, LVNs, RNs, and Respiratory Therapists as they delivered complex nursing care, tracheostomy management and respiratory support for COVID-19 infected and recovering patients.
- Guided patients and families through the natural dying process with empathy and clarity, following institutional protocols and provider recommendations to ensure a peaceful and supported transition.
- Led teams through severe resource limitations, developing creative, rapid-response solutions when medication, food, medical supplies, and staffing were delayed due to pandemic conditions.
Charge Nurse
Central County Senior Services
02.2021 - 04.2021
- Served as Charge Nurse for the NOC shift during a COVID-19 Crisis Contract, overseeing operations for a 50-bed hospital ward at Fairview Developmental Center and reporting directly to the Director of Nursing.
- Supervised and supported a multidisciplinary team including CNAs, LVNs, RNs, and Respiratory Therapists as they delivered complex nursing care, tracheostomy management and respiratory support for COVID-19 infected and recovering patients.
- Guided patients and families through the natural dying process with empathy and clarity, following institutional protocols and provider recommendations to ensure a peaceful and supported transition.
- Led teams through severe resource limitations, developing creative, rapid-response solutions when medication, food, medical supplies, and staffing were delayed due to pandemic conditions.
LVN
AltaMed Health Services
01.2017 - 01.2018
- Delivered direct ambulatory care in a FQHC, supporting high-quality patient outcomes in a fast-paced underserved neighborhood.
- Served as OBGYN and Urgent Care Lead, supervising Medical Assistants, providing direction during daily operations and escalating issues appropriately to the RN Supervisor.
- Acted as VFC Back-Up Coordinator, ensuring compliance with vaccine storage, handling, and documentation standards.
- Managed appointment scheduling within OBGYN and coordinated referrals to sub-specialty providers, ensuring smooth transitions of care and timely follow-up.
- Demonstrated strong working knowledge of Medi-Cal referral processes, facilitating accurate authorizations and efficient patient navigation.
- LVN | Living Well Home Care | January 2017- November 2017
- Part-time Hospice LVN.
- Guided families in the process of natural death per institution protocol and provider recommendations.
- Coordinated emotional and spiritual support by collaborating with chaplains and Mental Health Therapists, ensuring families receive counseling and resources tailored to their needs.
- Solid understanding of referral process with Medi-Cal and Commercial insurance providers.
LVN
Rescare
02.2016 - 01.2017
- Served as area LVN for an ICD-N Home, providing afternoon and evening care to six developmentally disabled residents with compassion while supporting each individual in achieving their highest level of independence.
- Supervised and guided Direct Support Professionals during daily routines, ensuring safe practices, consistent documentation, and adherence to care plans by providing in-services and coaching as needed. Escalated corrective actions to the Nurse Manager.
- Coordinated care closely with members of the Interdisciplinary Team including Physicians, Nurses, Allied Health Professionals, and Behavioral Specialists to ensure cohesive, person-centered support.
- Maintained ongoing communication with the Regional Center of Orange County to align services, update care plans, and advocate for resident needs.
- DSP/VNIP | Rescare | November 20, 2015 - February 01, 2016
- Vocational Nurse Interim Permittee holder. Provided LVN level care while supervised and onboarded closely by the Nurse Manager. State of California provided interim license as permanent LVN license was processed.
- Direct Support Professional | Rescare | July 16, 2013 - November 19, 2015
- Certified for Medication Administration under direct supervision of the LVN and RN.
- Adhered to HIPAA and other Federal and State regulations while sending and responding to faxes, mail and telephonic orders.
- Provided direct patient care by assisting and performing basic Activities of Daily Living as prescribed by interdisciplinary team of Physicians, Allied Health Professionals, and Behavioral Therapists.
Shift Supervisor
Kentucky Fried Chicken
01.2012 - 07.2013
- Opened the restaurant and oversaw daily operations, ensuring food quality, safety and consistent KFC service standards while reporting directly to the General Manager.
- Led hiring, onboarding, coaching, performance management, and terminations in alignment with KFC policies and regulatory requirements.
- Providing strong customer service leadership by addressing complaints, concerns, and service issues promptly and professionally throughout each shift.
- Cashier/Cook | Kentucky Fried Chicken | January 02, 2010 to January 11, 2012
- Operated the cash register, processed customer orders, and provided friendly, efficient service.
- Prepared and cooked menu items according to KFC recipes, food safety standards, and quality guidelines.
- Maintained cleanliness of the kitchen, prep stations, and front of house areas throughout the shift.
- Restocked supplied, monitored food temperatures, and followed proper storage and handling procedures.
Education
Blood Withdrawal and IV Therapy Certification -
Medical Advancement Center
07.2015
Student Vocational Nurse -
American Career College
04.2015
High School Diploma - undefined
Loara High School
06.2012
Skills
- Collaborated with Facility Managers, Charge Nurses, and QIDPs to manage Unlicensed Supportive Personnel, CNAs, MAs, LVNs, RNs and Physician Residents
- Supported the Practice Transformation team by refining workflow processes and implementing standardized operational workflows across MemorialCare Medical Foundation primary care clinics
- Partnered with HR Business Partners to apply policy and procedure and determine appropriate corrective actions, ensuring consistent and fair staff discipline
- Maintained efficient clinic operations by resolving scheduling issues promptly and professionally in a supervisory and manager capacity
- Adapted to evolving policies and procedures, evaluated operational effectiveness against established goals, and provided actionable recommendations while sustaining team morale and minimizing disruption to clinic performance
Timeline
Associate Manager of Clinic Operations
Providence - Mission Heritage Medical Group
08.2024 - Current
LVN Supervisor
Providence Mission Heritage Medical Group
09.2023 - 08.2024
Licensed Vocational Nurse
Kaiser Permanente
02.2023 - 04.2024
Senior Licensed Vocational Nurse
UCI Health
04.2021 - 01.2023
Charge Nurse
Central County Senior Services
02.2021 - 04.2021
LVN Paramed (Team Lead)
MemorialCare Medical Group
02.2018 - 04.2021
LVN
AltaMed Health Services
01.2017 - 01.2018
LVN
Rescare
02.2016 - 01.2017
Shift Supervisor
Kentucky Fried Chicken
01.2012 - 07.2013
High School Diploma - undefined
Loara High School
Blood Withdrawal and IV Therapy Certification -
Medical Advancement Center
Student Vocational Nurse -
American Career College