Samantha Masmar
Bloomingdale,IL
Summary
Patient-focused Administrator of Home Health offering 22 year background driving quality improvements and coaching nursing staff to reach full potential. Strong organizational, communication and multitasking abilities. Expertise in managing medical records, evaluating staff performance and developing continued care plans. Dedicated to promoting quality patient care and satisfaction and offering experience in nursing and healthcare administration. Possesses proven track record of developing and implementing comprehensive nursing policies, providing excellent leadership and mentoring, and maintaining compliance with regulatory standards.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrator of Home Health
Kabafusion
09.2019 - Current
- Developed process improvement initiatives aimed at enhancing overall operational effectiveness within the Home Health agency setting.
- Managed human resources functions such as recruitment, hiring, onboarding new employees in line with organizational requirements.
- Developed and maintained strong relationships with physicians, home health agencies, other departments as well as internal staff facilitating seamless coordination of services.
- Enhanced patient satisfaction by implementing comprehensive care plans tailored to individual needs.
- Analyzed patient data to identify trends and opportunities for service improvements.
- Implemented staff training programs to improve skills and ensure consistent delivery of high-quality care.
- Streamlined operations for increased efficiency, optimizing scheduling and staff allocation.
- Assist with covering other branches (Indiana and Kentwood) when needed
- Manages 55 staff members and evaluates performances providing feedback and guidance for professional development opportunities.
- Improved patient outcomes by conducting thorough assessments and collaborating with physicians/pharmacists on appropriate care plans.
- Conducted regular quality assurance audits to maintain high standards of care throughout the organization.
- Oversaw financial management processes, including budgeting, cost control, and billing procedures. Meeting my goals of nursing costs being under 5%.
- Established effective communication channels between staff members, promoting collaboration and information sharing across departments.
- Set goals for the organization''s growth while maintaining high levels of client satisfaction through excellent service provision.
- Increased patient retention by fostering a supportive, patient focus, and compassionate nursing team.
- Created a culture of continuous learning among employees by offering ongoing educational opportunities relevant to their roles in-home health administration.
- Retaining staff members through leadership and process.
- Developed and implemented care plans for clients.
- Assisting with Sales to develop relationships with physicians to increase our patient census.
Director of Nursing/IG Program Manager
Kabafusion Specialty Pharmacy/Private Home Care
01.2017 - 09.2019
- Coordinates and oversees all direct and indirect patient services provided by agency personnel
- Provides guidance and counseling to staff and clinical managers to assist in the continually improving all aspects of home health care services, provided through agency personnel
- Assist nurse managers in managing clinical teams and planning if applicable
- Provides help in assessment, planning, implementation and evaluation of patient and family/caregiver care to all clinical personnel as indicated
- Interprets operational indicators to detect census changes and increases or decreased in volume, which could impact staffing levels, revenues or expenses
- Evaluates performance for nurse managers, field staff and office support staff- RN’s- 28, In-house staff 6 FTE
- Hires, evaluates and terminates agency personnel
- Oversees the maintenance of patient clinical records, statistics, reports and records for purposes of evaluation and reporting agencies activities
- Assures proper maintenance of clinical records in compliance with local, state and federal laws
- Develops, implements in-service and continuing education programs with the Performance Improvement Manager to meet education and training needs of agency personnel
- Assist with the evaluations of agency performance via performance improvement program, productivity, quarterly and annual reviews
- Assists in development of agency goals
- Develops recommends, and administers agency policies and procedures
- Coordinates the annual Professional Advisory Committee meeting
- Establish and implement short- and long-range departmental goals, objectives, policies and operating procedures
- Directs support function.
Nursing Supervisor
Orsini Specialty Pharmacy
01.2016 - 01.2017
- Manage ONC Home Health Agency-485’s, Supervisor Visits, Evaluations-8 FTE RN’s
- Manage the nursing department- 2 FTE NCC
- Manage care with subcontracted home health agencies in all 50 states- 282 patients- 198 HHA
- Supervise, coordinate, evaluate and develop client care teams to ensure quality care delivery and appropriate case management within the Agency’s scope of service and policies
- Implementation of ongoing patient review
- Accountability and performance of staff and agency, assuring all clinical staff upholds agency policies and procedures
- Develop and provide educational programs for staff as needed
- Maintained JCAHO accreditation
- Complete all chart audits
- Review documentation to ensure agency is meeting Medicare standards
- Use excellent communication skills to increase collaboration between staff and patient
- Created, implemented and tracked success for revised policies and procedures
- Recognized for serving as consistent patient advocate while communicating compassionately and effectively with patients, families, and caregivers to facilitate outstanding level of care and service.
Lead Registered Nurse
Asthma Allergy Center
01.2009 - 01.2016
- Contribute to development of patient care plans and assessments
- Established reputation for nursing excellence, excelling as receptive team member and forging superior relationships with staff and patients
- Recognized for serving as consistent patient advocate while communicating compassionately and effectively with patients, families, and caregivers to facilitate outstanding level of care and service
- Assist doctor with applying allergy testing
- Admitting and discharging patients
- Communicating patients needs to the doctors
- Delegating patients phone calls and assisting them with their needs
- Educating patients on their medications, therapies and treatments
- Assisting with medication refills
- Mixing allergy vials for patients
- Assisting with Drug Testing
- Assisting with Skin biopsies
- Assisting doctors and patients with IVIG
- Demonstrates flexibility with work hours.
Education
Bachelor of Science in Nursing -
Grand View University
Des Moines, IowaSkills
- Highly skilled in assessing, planning, implementing, documenting, coordinating, and managing patient care in keeping with facility and hospital protocols
- Track record of communicating and collaborating with patients, families, physicians and other health care professionals in achieving quality in patient care
- Thorough understanding of assessing patients to recognize suitable nursing interventions
- Solid track record of providing exceptional patient care
- Able to handle emergency situations in an opportune and safe manner
- Well-versed in administering medications and treatments as prescribed by a physician
- Particularly effective in assisting physicians and healthcare professionals during surgery and other medical procedures
- Competent at recognizing the existence of intellectual differences and utilizing proper resources
- Able to respond to the requirements of the pediatric, adolescent, adult and elderly patients, family members and visitors
- Special talent for delegating appropriate assignments to LPNs, CNAs and unlicensed workers
- Able to make the most of leadership skills to efficiently direct other nursing staff
- Technically sound in all psychomotor interventions when administering care to patients
- Hands-on experience in handling diagnostic and imaging equipment
- Demonstrated ability to train and counsel new nurses
- Proven team-building abilities to create a consistent and productive environment
- Working knowledge of healthcare software including Electronic Health Record (EHR)
- Extremely proficient in entering, accessing, and retrieving patient data, and creating customized reports
Certification
- CPR/ AED Certified
References
- Dr. Priya Bansal, Physician, Asthma and Allergy Wellness Center, 630.247.4304
- Jessica L. Smith, RN, BSN, Asthma & Allergy Center, Bloomingdale, IL, 630.338.6353
- Jannifer Stovall, MBA, BSN, RN, CRNI, IgCN KabaFusion AVP, 951.334.2428
Timeline
Administrator of Home Health
Kabafusion
09.2019 - Current
Director of Nursing/IG Program Manager
Kabafusion Specialty Pharmacy/Private Home Care
01.2017 - 09.2019
Nursing Supervisor
Orsini Specialty Pharmacy
01.2016 - 01.2017
Lead Registered Nurse
Asthma Allergy Center
01.2009 - 01.2016
Bachelor of Science in Nursing -
Grand View University
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