ANDRES MEDINA
Coral Springs,FL
Summary
Experienced Product Owner with a 13-year track record in delivering high-quality technology solutions in fast-paced environments. Expert in steering projects from concept to launch, aligning business goals with technology solutions to enhance operational efficiency. Adept at fostering team collaboration and innovation, with a proven history of driving significant product advancements and user satisfaction improvements.
Overview
15
15
years of professional experience
Work History
Product Owner
Perficient
Boston, USA
01.2023 - Current
- Spearheaded the Medicare redesign of the client website, digital forms, and emails to enhance user experience, improve accessibility, and ensure compliance with CMS guidelines, improving usage by 45% of all applications.
- Led the development of interactive plan comparison tools enabling prospective members to evaluate and select Medicare plans based on features, benefits, costs, and coverages
- Implemented eligibility and coverage check functionalities for drugs and doctors, streamlining the decision-making process for members
- Collaborated with cross-functional teams, including UX designers, developers, and stakeholders, to deliver user-centered solutions on schedule and within scope
- Prioritized and managed product backlog to align with business goals, user needs, and technical feasibility, ensuring seamless implementation of new features
- Analyzed user feedback and site analytics post-launch to identify opportunities for continuous improvement and optimize member engagement
Product Owner/Product Manager
SutureHealth
Birmingham, USA
06.2022 - 10.2022
- Refined and updated vital user personas, business processes, and functions to develop the product vision and direction for the Network/Salesforce, Archive, & Admin App initiatives
- Acted as the liaison between Customer Support and IT and identified inefficiencies that led to a 20% decrease in inbound support calls
- Created and maintained epics, features, user stories, & acceptance criteria in the product backlog to communicate clear product objectives and requirements
- Collaborated with various teams, including engineering, UX/UI, and stakeholders, to determine the best implementation methods
- Documented and assisted with user acceptance testing to ensure the documented requirements & business needs were met
- Established and collected KPIs to measure business value delivered by product solutions
Product Owner/Senior Product Manager
24/7 Software
Boca Raton, USA
08.2019 - 06.2022
- Collaborated with internal and external stakeholders to clearly define, document, and research product development opportunities based on feedback received from customers and prospects
- Owned the product strategy by developing and implementing our project's product roadmap
- Determined best practices to implement changes, customization, and new features without adversely affecting other previously developed requirements
- Performed competitor analysis, interviewed, and surveyed customers to obtain product feedback from the sales/marketing department to assist with researching potential opportunities for new products to support the existing product roadmap
- Created user acceptance test cases and validated developed software solutions to ensure that the completed product matches the business requirements
- Writing and grooming functional user stories with acceptance criteria, refined specifications, business processes, and recommendations for system application solutions
- Led remote developers, engineers, and designers in Sprint Retrospective, Planning, and Grooming with Developers in Colombia and India
Product Owner/Senior Business Analyst
ChenMed
Miami Gardens, USA
10.2017 - 08.2019
- Executed the end-to-end product strategy from concept to production for multiple modules on the CarePro Application
- Wrote, illustrated, and presented precise product requirements, feature specifications, user stories, use cases, mockups, test plans, acceptance criteria, and release notes
- Collaborated with development teams to clarify, validate, and align toward building modular and reusable solutions, acting as the voice for our internal and external business stakeholders, designers, and technical architects
- Worked closely with user experience designers to develop product designs and prototypes presented to key stakeholders
- Developed and reviewed release plans and conducted UAT testing in collaboration with the product management team
- Established and collected KPIs to measure business value delivered by products and solutions
- Coordinated and managed backlog grooming, sprint planning, retrospectives, & release activities sessions during each and sprint and release cycle
Product Owner/Sr. Business Analyst - Corporate Capabilities
American Express
Sunrise, USA
03.2016 - 07.2017
- Promoted to Product Owner within nine months due to strong performance and organizational impact
- Uplifted the Global Servicing Portal - Corporate and Integrated Voice Response for United States, Canada, and Global Dollar Card markets which services Corporate Program Administrators in a call center environment
- Developed, expanded, and managed World Service Capabilities through investments to improve the servicing infrastructure and tools used by Customer Care Professionals
- Collaborated and served as an intermediary between business and technology groups to create and execute core business requirements of new capabilities/enhancements into the portal
- Developed crucial functional requirement specifications and created detailed use cases and process flow diagrams
- Fully accountable for monitoring and reporting on project milestones, deliverables, and status updates
Lead UX Designer/Business Analyst - Corporate Capabilities
American Express
Sunrise, USA
06.2015 - 07.2017
- Led the global design and re-engineering efforts for all markets in the Global Servicing Portal - Corporate that Customer Care Professionals used to Service Corporate Program Administrators in a call center environment
- Managed and influenced our Designers to create uplifting designs while identifying friction points and process inefficiencies
- Responsible for working with Product Owners to influence business requirements through mockups, process flows, and focus groups
UX Designer/Business Analyst - Consumer Capabilities
American Express
Plantation, USA
06.2012 - 06.2015
High-Value Charge/Lending Customer Care Professional
American Express
Plantation, USA
11.2009 - 06.2012
Operation Planning/Statistical Analyst – Temporary
American Express
Plantation, USA
06.2011 - 12.2011
Education
SAFe 6.0 POPM -
Scaled Agile, Inc.
08-2024
Certified Scrum Product Owner (CSPO) -
BeardedEagle
05-2016
Bachelor of Science -
University of Central Florida
06-2008
Skills
- Agile software development
- Business analysis
- Data-driven decision making
- KPI tracking
- Product vision and strategy
- Scrum expertise
- Product planning
- Key relationship development
- Roadmap development
- Product metrics tracking
- Product backlog management
- Release planning
- User acceptance testing
- Design thinking
- Requirements elicitation
- User story creation
- Risk assessments
- Problem resolutions
- Story planning
- Feature prioritization
- Research and trend analysis
- Stakeholder relations
Accomplishments
- Consistently ranked within the top 5% of performers company-wide in 2023 and 2024 on the digital team for exceeding performance goals across multiple key metrics at Perficient for my client.
- Two time SPOT award winner for my performance and accomplishments for going above and beyond for the client.
- Led development of 24/7 Software scheduling app (for B2B organizations) from inception to market for mobile and web.
- Led the product development and launch of the CarePro application, generating over 9.2 MM in gross revenue.
- Successfully released 18 minimum viable capabilities during my 22 months at ChenMed.
- Improved and standardized the Release Coordination and communication practices with Business at ChenMed.
- Led and implemented over 50 new process improvements and user interface enhancements globally at Amex.
- Reduced click interaction by 35%; Decreased pain points by 50%, leading to increased usability by our users at Amex.
- Part of the team that was awarded the 'Best Customer Impact Project Award' at PEGA World and the 'Best Capabilities Team Award' from American Express.
References
References available upon request.
Timeline
Product Owner
Perficient
01.2023 - Current
Product Owner/Product Manager
SutureHealth
06.2022 - 10.2022
Product Owner/Senior Product Manager
24/7 Software
08.2019 - 06.2022
Product Owner/Senior Business Analyst
ChenMed
10.2017 - 08.2019
Product Owner/Sr. Business Analyst - Corporate Capabilities
American Express
03.2016 - 07.2017
Lead UX Designer/Business Analyst - Corporate Capabilities
American Express
06.2015 - 07.2017
UX Designer/Business Analyst - Consumer Capabilities
American Express
06.2012 - 06.2015
Operation Planning/Statistical Analyst – Temporary
American Express
06.2011 - 12.2011
High-Value Charge/Lending Customer Care Professional
American Express
11.2009 - 06.2012
SAFe 6.0 POPM -
Scaled Agile, Inc.
Certified Scrum Product Owner (CSPO) -
BeardedEagle
Bachelor of Science -
University of Central Florida
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