Andres Ocando
Dallas,TX
Overview
6
6
years of professional experience
Work History
Server
Mesero Legacy West
02.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Host
Chuys Frisco
01.2019 - 12.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
English Teacher
Lead Academy
01.2018 - 02.2020
- Developed innovative lesson plans to engage students in English language learning.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
Timeline
Server
Mesero Legacy West
02.2022 - Current
Host
Chuys Frisco
01.2019 - 12.2020
English Teacher
Lead Academy
01.2018 - 02.2020