Overview
Work History
Timeline
Generic

Andres Ocando

Dallas,TX

Overview

6
6
years of professional experience

Work History

Server

Mesero Legacy West
02.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Host

Chuys Frisco
01.2019 - 12.2020
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

English Teacher

Lead Academy
01.2018 - 02.2020
  • Developed innovative lesson plans to engage students in English language learning.
  • Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.

Timeline

Server

Mesero Legacy West
02.2022 - Current

Host

Chuys Frisco
01.2019 - 12.2020

English Teacher

Lead Academy
01.2018 - 02.2020
Andres Ocando