Andres Olivares

• Oversaw daily operations to ensure compliance with health and safety regulations.
• Trained and mentored staff on efficient service delivery and customer satisfaction techniques.
• Developed team schedules to align workforce availability with peak customer demand.
• Implemented inventory management practices to optimize stock levels and reduce waste.

• Oversaw daily operations to ensure efficient service and product quality.
• Trained and mentored team members on operational standards and customer service protocols.
• Implemented inventory management systems to optimize stock levels and reduce waste.
• Analyzed sales data to identify trends and adjust staffing accordingly for peak hours.
• Developed and enforced health and safety regulations to maintain compliance and enhance workplace safety.

Delivered accurate bus route information in person and by telephone to assist travelers.

Designed trip plan to enable passengers to complete trips within their schedule

Documented sales of bus tickets, levels of information brochures, and printing of bus IDs

• Conducted outbound calls to engage potential customers and promote services.
• Assisted in updating customer databases to maintain accurate records for outreach efforts.
• Prepared and delivered script-based presentations to effectively convey promotional messages.
• Learned and utilized CRM software to track interactions and streamline communication processes.