Andres Pardo
Falls Church,VA
Summary
Dynamic and results-driven professional with extensive experience at Starbucks, excelling in team leadership and customer service. Proven ability to train employees and resolve issues, ensuring high satisfaction levels. Skilled in inventory control and effective communication, consistently enhancing operational efficiency and team collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Club studio
Falls Church, Virginia
07.2024 - Current
- Greeted and assisted members and guests at the front desk.
- Managed appointment scheduling for classes and personal training sessions.
- Handled phone inquiries and provided information about services offered.
- Processed membership registrations and payments efficiently.
- Maintained cleanliness and organization of the reception area.
- Collaborated with staff to coordinate events and promotions effectively.
- Utilized software to manage client records and appointments accurately.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Addressed member concerns and resolved issues promptly and professionally.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Shift Leader
Starbucks
Falls Church, Virginia
07.2023 - 07.2024
- Supervised daily operations and ensured smooth workflow among team members.
- Trained new baristas on company standards and customer service techniques.
- Resolved customer complaints promptly and maintained high satisfaction levels.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Sales associate
H&M
mclean, United States
07.2022 - 03.2023
- Register trained, communication with customers, organizing clothes, inventory
- Contact : 571-419-5180
- Assisted customers in selecting clothing and accessories for personal style.
- Provided product knowledge to enhance customer shopping experience.
Server
ihop
fairfax, United States
07.2019 - 08.2020
- Preparing the dining area, menu knowledge, Helping guests choose food and beverages
- Took and processed customer orders accurately using point-of-sale system.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Monitored inventory levels of supplies and informed management of shortages.
Education
Study Program -
Northern Virginia Community College
falls church, Virginia12.2021
Study Program -
George C. Marshall high school
falls church, Virginia06.2021
Business Management
George Mason University
Fairfax, VASkills
- Good communication skills
- Team leadership
- Employee training
- Customer service
- Inventory control
- Adaptability to change
- Effective communication
- Good with responsibilities
- Flexibility
- Team collaboration
Certification
Certificate Name
Projects
Digital designs for classes and logos, 03/01/21, 04/01/21, Logos, art Working out, 08/01/20, 08/01/21, Working out to keep my health in check.
Hobbies and Interests
- Fashion
- Working out
- Computers
- Health
Languages
- Spanish
- English, Full Professional Proficiency
- Spanish, Full Professional Proficiency
Timeline
Front Desk Receptionist
Club studio
07.2024 - Current
Shift Leader
Starbucks
07.2023 - 07.2024
Sales associate
H&M
07.2022 - 03.2023
Server
ihop
07.2019 - 08.2020
Study Program -
Northern Virginia Community College
Study Program -
George C. Marshall high school
Business Management
George Mason University