Andres Petralia
Jacksonville,FL
Summary
- Technical Expertise: I have hands-on experience installing and configuring various systems, including networking infrastructure, hardware components, and software applications. I excel in troubleshooting technical issues efficiently.
- Networking Proficiency: I possess a strong grasp of networking principles, protocols, and equipment. I am skilled in setting up and maintaining LAN/WAN infrastructure, routers, switches, and access points.
- Computer Literacy: I am adept at handling computer hardware, peripherals, and operating systems. I have experience with software installation, updates, and system optimization.
- Customer Relations: I am known for delivering exceptional customer service and building lasting relationships with clients. I communicate technical information clearly and effectively.
- Problem-Solving Skills: I am quick to identify and resolve technical challenges. I approach problem-solving with a critical mindset and tailor solutions to meet specific customer needs.
- Attention to Detail: I meticulously follow installation procedures and ensure accuracy in configurations. Safety standards are always a priority in my work.
- Team Collaboration: I work well in diverse environments and collaborate effectively with colleagues and stakeholders to achieve project goals.
- Adaptability: I am flexible and adept at learning new technologies, tools, and processes. I thrive in fast-paced environments and manage multiple tasks with ease.
- Time Management: I prioritize tasks effectively to meet project deadlines. I am capable of working independently with minimal supervision.
Overview
4
4
years of professional experience
Work History
Retention Agent
Wipro (CIGNA)
Jacksonville, FL
10.2023 - Current
- Provided customer feedback to management team to ensure customer satisfaction.
- Identified potential areas of improvement for the retention process.
- Assisted customers with inquiries regarding account information, billing and service-related issues.
Health Insurance Sales Agent
TTEC (Kaiser Permanente)
Jacksonville, FL
09.2022 - 10.2023
- Advised customers on health insurance coverage options, including premiums, deductibles, copays, and network providers.
- Created presentations for prospective clients to showcase the benefits of our products.
- Maintained up-to-date knowledge of health care reform laws and regulations.
- Developed and implemented sales strategies to build relationships with potential clients.
Industrial Electrician
Darana Hybrid
Dallas, TX
09.2020 - 11.2020
- Installed and maintained electrical equipment in accordance with industry standards.
- Interpreted diagrams and drawings to install conduit runs for new construction projects.
- Read blueprints and schematics to determine the correct wiring of industrial machinery.
Education
Certificate - Cybersecurity
Kenzie Academy
Remote11-2022
Skills
- Native spanish speaker
- Network Configuration
- Hardware Installation
- Connectivity troubleshooting
- Technical Support
- Equipment Configuration
- IP Addressing and Subnetting
Timeline
Retention Agent
Wipro (CIGNA)
10.2023 - Current
Health Insurance Sales Agent
TTEC (Kaiser Permanente)
09.2022 - 10.2023
Industrial Electrician
Darana Hybrid
09.2020 - 11.2020
Certificate - Cybersecurity
Kenzie Academy
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