Andres Ponce de Leon
Miami,FL
Summary
Highly motivated individual ready to take the challenge and yield excellence, growth and quality of service to your institution utilizing years of experience in customer service.
Overview
11
11
years of professional experience
Work History
Service Advisor
Lincoln of Cutler Bay
Cutler Bay, FL
02.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
BDC Supervisor
Lincoln of Cutler Bay
Cutler Bay, FL
03.2022 - 02.2024
- Developed strong relationships with external vendors to secure favorable pricing structures for marketing tools and services required in the BDC operations.
- Logged customer comments in dealer management system for follow-up.
- Conducted calling blitzes for select customer demographics to support marketing initiatives.
- Established a positive workplace culture by fostering open communication, setting clear expectations, and recognizing employee achievements.
Team Lead
CCS Complete Corporate Solutions
01.2018 - Current
- Restocking shelves for Home Depot Corp
- Organize and furnish all merchandise for restocking
- Guide and access that teams work is done accurately
- Report to supervisor and handle issues that may arise.
Cashier/cook
KFC Corp.
01.2017 - 01.2018
- Took orders, worked cash register, balanced register, assisted customer with their orders, served as a cook, prepared meals and orders for customers, worked drive-thru, cleaned and tidied store and closed store in the evenings.
Bag Boy
Publix, Co.
01.2014 - 01.2016
- Assisted customers with their grocery items, help them locate food items, bagged groceries for customers in the store, picked up and aligned carts left behind by customers
- Cleaned restrooms, floors etc
- When needed.
Education
Miami Dade College
07.2021
DCT-OJT Program Completion - Diversified Career Education Program for Work Experience -
Felix Varela Senior High School
12.2018
Skills
- Excellent Customer Service Management
- Good Communication Skills
- Fluent English and Spanish
- Computer Knowledgeable
- Resourceful
- Time management
- Self-motivated
- Team player and Moral Work Ethics
References
Furnished Upon Request
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Service Advisor
Lincoln of Cutler Bay
02.2024 - Current
BDC Supervisor
Lincoln of Cutler Bay
03.2022 - 02.2024
Team Lead
CCS Complete Corporate Solutions
01.2018 - Current
Cashier/cook
KFC Corp.
01.2017 - 01.2018
Bag Boy
Publix, Co.
01.2014 - 01.2016
Miami Dade College
DCT-OJT Program Completion - Diversified Career Education Program for Work Experience -
Felix Varela Senior High School