Skyler Dietrich
Cheyenne,WY
Summary
Dynamic Service Advisor with a proven track record at Jackson Group Peterbilt, excelling in customer service and complaint resolution. Expert in service scheduling and workflow management, I enhance operational efficiency while fostering strong client relationships. Committed to training and team collaboration, I ensure an optimized service experience.
Overview
14
14
years of professional experience
Work History
Service Advisor
Jackson Group Peterbilt
06.2015 - Current
- Delivered exceptional customer service by addressing inquiries and concerns with efficiency.
- Facilitated technicians through coordination of service appointments and parts availability.
- Sustained precise records of service transactions and customer interactions.
- Guaranteed adherence to safety regulations and company policies throughout operations.
- Optimized appointment scheduling to elevate workflow efficiency and minimize wait times.
- Onboarded new employees with comprehensive training programs.
- Swiftly grasp and master diverse business systems.
Service Advisor
Floyd’s Truck Center
12.2012 - 02.2014
Greeting customers, checking trucks in, creating estimates, invoicing, updating customers.
Education
Business Administration
LCCC
Cheyenne, WYHigh School Diploma -
Conifer High School
Conifer, CO 05.2011
Skills
Product recommendations
Order documentation
Transaction processing
Multi-line phone talent
Report creation
Policies and procedures adherence
Calm under pressure
Needs assessment
Microsoft office
Conflict mediation
Product knowledge
Service standard compliance
Database management
Issue and complaint resolution
Complaint investigation
Office equipment proficiency
Data management
Training development aptitude
De-escalation techniques
Professional telephone demeanor
Inbound call management
MS office
Document and records management
Sales and upselling
Service upselling
Calm and professional under pressure
Administrative and office support
Work prioritization
Understanding customer needs
Teamwork and collaboration
Customer relations
Problem resolution
Customer consulting
Relationship building
Program follow-up and assessment
Reporting and documentation
Preventive maintenance coordination
Bill preparation
Conflict resolution
Work order interpretation
Records oversight
Sales expertise
Mechanical aptitude
Process improvements
Progress reporting
Account management
Tech-Savvy
Service order flow
Clerical support
Records maintenance
Cost estimation
Customer retention
Data entry
Records management
Quality control
Team collaboration
Documentation and reporting
Customer relationship management
Data processing
Client rapport
Repairs scheduling
Workflow management
Performance goals
Staff education and training
Goal-oriented mindset
Service scheduling
Price quoting
Complaint resolution
Handling customer complaints
Team player mentality
Service recommendations
Service estimates
Excellent communication
Attention to detail
Listening skills
Strong work ethic
Vehicle assessment
Multitasking and organization
Computer skills
- Computer skills
- Customer service
- Multitasking and organization
- Strong work ethic
- Attention to detail
- Listening skills
- Excellent communication
- Service estimates
- Service recommendations
- Team player mentality
- Handling customer complaints
- Complaint resolution
- Price quoting
- Service scheduling
- Goal-oriented mindset
- Staff education and training
- Performance goals
- Workflow management
- Data processing
- Client rapport
- Repairs scheduling
- Customer relationship management
- Documentation and reporting
- Team collaboration
- Quality control
- Records management
- Data entry
- Customer retention
- Cost estimation
- Records maintenance
- Service order flow
- Technical support
- Tech-Savvy
- Clerical support
- Account management
- Vehicle assessment
- Mechanical aptitude
- Process improvements
- Repair quality inspections
- Progress reporting
- Product training
- Sales expertise
- Records oversight
- Work order interpretation
- Conflict resolution
- Program follow-up and assessment
- Reporting and documentation
- Preventive maintenance coordination
- Maintenance reporting
- Customer consulting
- Bill preparation
- Relationship building
- Problem resolution
- Customer relations
- Teamwork and collaboration
- Understanding customer needs
- Work prioritization
- Administrative and office support
- Calm and professional under pressure
- Service upselling
- Sales and upselling
- Document and records management
- MS office
- Inbound call management
- Professional telephone demeanor
- Data management
- De-escalation techniques
- Training development aptitude
- Office equipment proficiency
- Complaint investigation
- Database management
- Issue and complaint resolution
- Service standard compliance
- Product knowledge
- Sales closing
- Store maintenance
- Conflict mediation
- Sales quota achievement
- Needs assessment
- Calm under pressure
- Merchandise orders and exchanges
- Policies and procedures adherence
- Customer account management
- Multi-line phone talent
- Account updates
- Transaction processing
- Order documentation
Timeline
Service Advisor
Jackson Group Peterbilt
06.2015 - Current
Service Advisor
Floyd’s Truck Center
12.2012 - 02.2014
Business Administration
LCCC
High School Diploma -
Conifer High School