Ryan Chapman
Willoughby,OH
Summary
Detail-oriented Service Advisor with over four years of experience in the automotive industry. Skilled in multitasking, service scheduling, and customer education, consistently achieving high satisfaction rates while collaborating effectively with technicians to resolve service issues.
Overview
11
11
years of professional experience
Work History
Service Advisor
Nick Mayer Ford
Mayfield Heights, OH
05.2019 - 06.2026
- Delivered exceptional customer service by addressing inquiries and resolving concerns promptly.
- Coordinated service appointments, optimizing scheduling to enhance operational efficiency.
- Educated customers on vehicle maintenance, contributing to informed decision-making and satisfaction.
- Collaborated with technicians to ensure accurate diagnosis and effective resolution of service issues.
- Developed and maintained strong relationships with clients, fostering loyalty and repeat business.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Host
TGI Fridays
Mayfield Heights, OH
01.2017 - 05.2019
- Greeted and seated guests, ensuring timely and efficient service.
- Managed reservation system, optimizing table turnover and guest flow.
- Trained new hosts on customer service protocols and operational procedures.
- Coordinated with kitchen and waitstaff to enhance overall dining experience.
- Monitored dining area for cleanliness, ensuring adherence to health standards.
- Resolved guest inquiries and complaints promptly to maintain satisfaction levels.
- Provided feedback to management on service improvements and guest preferences.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Opened and closed seating sections according to volume of guests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Delivered pick-up and curbside orders to guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Cook
Rob's Cafe at The University of Akron
Akron, OH
01.2015 - 01.2017
- Prepared diverse menu items following standardized recipes to ensure consistency and quality.
- Operated kitchen equipment efficiently, maintaining safety standards and cleanliness protocols.
- Collaborated with team members to optimize workflow during peak service hours.
- Trained new staff on kitchen procedures, enhancing overall team performance and productivity.
- Oversaw daily kitchen operations, ensuring compliance with health regulations and quality standards.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Education
No Degree - Graphic And Digital Design
The University of Akron
Akron, OHHigh School Diploma -
Mayfield High School
Mayfield Heights, OH05-2015
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Service estimates
- Service recommendations
- Team player mentality
- Handling customer complaints
- Price quoting
- Service scheduling
- Goal-oriented mindset
- Workflow management
- Performance goals
- Client rapport
- Data processing
- Repairs scheduling
- Customer relationship management
- Documentation and reporting
- Quality control
- Data entry
- Cost estimation
- Warranty claims process management
- Quality inspection
- Customer retention
- Service order flow
- Repair quality inspections
- CRM software
- Work order interpretation
- Maintenance reporting
- Preventive maintenance coordination
- Customer consulting
- Customer relations
- Relationship building
- Problem resolution
- Understanding customer needs
- Calm and professional under pressure
- Service upselling
- Sales and upselling
- Inbound call management
- Product sales
- Sales closing
- Service standard compliance
- Product knowledge
- Needs assessment
- Calm under pressure
- Conflict mediation
- Product education
- Product recommendations
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Detail-oriented
- Professional appearance
- Guest relations
- Reservations
- Table assignment coordination
- Seating arrangements
- Reservation management
- Reservation coordination
- Up-selling techniques
- Dining room management
- Customer engagement
- Order accuracy
- Front of house organization
- Hospitality and accommodation
- Strong interpersonal skills
- Online reservations
- Effective multitasking
- Greeting guests
- Customer service expertise
- Cleaning and sanitation
- Phone etiquette
- Food running
- Table bussing
- Guest complaint resolution
- Guest seating
- Guest engagement
- Complaint handling
- Payment processing
- Restaurant operations
- Service prioritization
- Ordering procedures
- Upselling
- Menu presentation
- Restroom servicing
- Cooking
- Cleaning and organization
- Food handling
- Food preparation
- Strong attention to safe food handling procedures
- Cooking techniques
- Sanitation
- Surface cleaning
- Grilling
- Sanitation practices
- Order verification
- Allergen awareness
- New hire training
- Order delivery practices
Timeline
Service Advisor
Nick Mayer Ford
05.2019 - 06.2026
Host
TGI Fridays
01.2017 - 05.2019
Cook
Rob's Cafe at The University of Akron
01.2015 - 01.2017
No Degree - Graphic And Digital Design
The University of Akron
High School Diploma -
Mayfield High School