Andres Quintanilla
Chula Vista,CA
Summary
Driven by a results-focused approach, I honed my problem-solving and communication skills at Oreilly Auto Parts, leading to improved customer satisfaction and staff development. My experience spans from hands-on carpentry to managing operations and enhancing customer relations, demonstrating adaptability and a commitment to excellence.
Overview
3
3
years of professional experience
Work History
Apprentice Carpenter
Raymond San Diego
San Diego
09.2023 - 07.2024
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Collaborated with experienced carpenters to improve skillset through hands-on training and mentorship opportunities.
- Followed established job site safety regulations and maintained safe and clean work area.
- Prepared materials accurately using hand and power tools to make precise cuts.
- Assisted with movement of materials and equipment to job sites.
- Measured, cut and installed drywall, paneling and other materials.
- Operated forklifts and other heavy equipment.
Assistant Manager
Oreilly Auto Pats
San Diego, CA
01.2022 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Sales Associate
Big 5
San Marcos, CA
08.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Castle Park Senior High School
Chula Vista, CA06.2021
Skills
- Worksite safety
- Communication abilities
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Team Coordination
- Client Relations
- Crew Management
- Customer Relations
- Staff Supervision
- Team Leadership
- Active Listening
Languages
Spanish
Native or Bilingual
Timeline
Apprentice Carpenter
Raymond San Diego
09.2023 - 07.2024
Assistant Manager
Oreilly Auto Pats
01.2022 - 09.2023
Sales Associate
Big 5
08.2021 - 01.2022
Castle Park Senior High School