Andres Ramos
Escondido,CA
Summary
Experienced Inside Account Manager with over 3 years in the field in B2B and B2C sales, dedicated to achieving results through high productivity and efficient task management. Skilled in customer relationship management, sales strategy development, and data analysis to optimize sales performance. Strong in communication, problem-solving, and time management, fostering robust client relationships and fueling business expansion.
Overview
4
4
years of professional experience
Work History
Inside Account Manager
Avalon Test Equipment
Carlsbad, CA
10.2023 - Current
- Managed Exclusive partnership for Narda MITEQ (Forecasting, Leads, Quotes and Sales Orders)
- Created detailed reports on customer activity, including purchase history and preferences.
- Advised clients on pricing strategies, home staging techniques, and negotiation tactics.
- Successfully negotiated and modified contract terms for improved client outcomes
- Collaborated with team members to develop winning sales presentation techniques and establish productive client connections.
- Achieved cost-savings by developing functional solutions to problems.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
Customer Success Coordinator
Avalon Test Equipment
Carlsbad, CA
03.2022 - 10.2023
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Processed payments via cash, check, or credit card transactions.
- Provided excellent customer service by addressing customer needs in a timely fashion.
- Communicated effectively with customers about repair status updates.
- Ordered necessary parts from suppliers when required for repairs or replacements.
Sales Consultant
Norm Reeves Honda Vista
Vista, CA
02.2021 - 03.2022
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Maintained customer satisfaction by providing prompt, reliable service.
- Greeted customers and provided product information.
- Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
Service Porter
Toyota Of Escondido
Escondido, CA
04.2020 - 01.2021
- Received customer vehicles for service and parked them in designated areas.
- Transported completed vehicles back to the customer's residence or place of business.
- Delivered loaner cars to customers who requested them while their own vehicle was undergoing repairs or maintenance work.
- Ensured that all paperwork associated with servicing a vehicle was properly filed away in its corresponding folder.
- Greeted customers entering the dealership showroom and directed them to the appropriate service personnel or department.
- Inspected vehicle engines upon arrival to identify any potential issues or malfunctions.
- Checked tire pressure on customer vehicles and made recommendations for any necessary repairs or replacements.
Education
Some College (No Degree) - Automotive Technology
Universal Technical Institute
Rancho Cucamonga, CASkills
- Account Retention
- Pipeline Management
- CRM proficiency
- Business Strategy Development
- Account planning
- Relationship Building
- Sales Reporting
- New Business Development
- Account Management
- Customer Service
- Bid Request Management
- Digital Sales
- Sales Forecasting
- Adaptability
Language
- English
- Spanish
Timeline
Inside Account Manager
Avalon Test Equipment
10.2023 - Current
Customer Success Coordinator
Avalon Test Equipment
03.2022 - 10.2023
Sales Consultant
Norm Reeves Honda Vista
02.2021 - 03.2022
Service Porter
Toyota Of Escondido
04.2020 - 01.2021
Some College (No Degree) - Automotive Technology
Universal Technical Institute