Mark Henderson
Jasper,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Inside Account Manager
Future Electronics
06.1997 - 10.2023
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
Cable TV Installation Technician
General Electric Company
1973 - 02.1992
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Repaired and updated equipment to conform to company-wide standards.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Assembled communication equipment such as wiring, switching equipment, and power apparatus.
- Confirmed compliance with all industry standards and regulations related to cabling and telecommunications.
Education
High School Diploma -
Madison Heights High School
Anderson, IN05.1972
Skills
- Pipeline Management
- Relationship Building
- Account Retention
- Strong communication
- Adaptability
- Product knowledge
- Problem-solving abilities
- Time management
- Customer service
Timeline
Inside Account Manager
Future Electronics
06.1997 - 10.2023
Cable TV Installation Technician
General Electric Company
1973 - 02.1992
High School Diploma -
Madison Heights High School