Sean Avila
Kenosha
Summary
Inside Account Manager at Medline with expertise in negotiation and customer relations. Achieved increased customer loyalty and satisfaction through strategic engagement and effective problem-solving. Led teams to operational excellence, driving substantial growth in account management. Proficient in CRM software for efficient pipeline management and relationship development.
Overview
9
9
years of professional experience
Work History
Inside Account Manager
Medline
KENOSHA
01.2023 - Current
- Managed key customer relationships through consistent communication and engagement.
- Developed strategies to enhance customer loyalty, satisfaction, and retention.
- Conducted market research to identify customer needs and preferences.
- Negotiated pricing terms based on individual customer requirements.
- Resolved customer issues promptly and professionally to maintain satisfaction.
- Provided product demonstrations, presentations, and training for new clients.
- Utilized CRM software to track leads, manage accounts, and analyze data trends.
- Analyzed competitor activities to inform marketing strategies.
ASSISTANT MEN'S SOCCER COACH
Lake Forest College
Lake Forest
08.2016 - Current
- Mentoring student-athletes and encouraged them to develop a strong work ethic by being a positive role model and practicing skills regularly.
- Assisted with the evaluation, recruitment and retention of soccer players at Lake Forest College.
- Assisted in the organization and supervision of the coaching staff to assure that the program is properly implemented.
- Proactively participated and contributed to community service efforts.
- Set clear performance targets and evaluated player and team achievements.
- Assisted with athletics management tasks provided by organization.
- Assisted with daily planning, organization and supervision of practices and competitions.
- Helped lead the team to a national tournament appearance in 2017, 2022, 2023, and 2024 and winning conference in 2016, 2022, 2023, and 2024.
- Conference regular season winners in 2022, 2023, and 2024.
ASSISTANT BRANCH MANAGER
Enterprise Rent-a-Car
10.2021 - 12.2022
- Managing a fleet of 200+ cars and counting between two stores.
- 10% growth of fleet within the past fiscal year.
- Oversee and manage daily operations between two separate branches in Zion and Waukegan.
- Develop and maintain Branch operational plan.
- Use initiative, independent judgment, discretion, and decision-making skills to perform a variety of duties and solve problems.
- Manage the efforts of Branch employees in providing a high level of customer service, including management of the rental counter, customer flow, and telephone service, as well as training by example.
- Manage 6 employees between both of our branches.
- Over the past fiscal year our branch has averaged over $200 in operating profit per car.
- Meet with accounts weekly to maintain strong relationships and building new ones within the community from dealerships, body shops, and insurance agents.
- Top 5 branch in our Chicagoland region with maintenance within our fleet and minimizing losses within our fleet with proper handling of claim to ensure payment on repairs.
- Mentored employees within branch and lead our intern to #1 in our whole region of interns leading to a $2,000 bonus.
- Lead a management trainee in our office to pass her GRILL exam and getting promoted.
DE&I COUNCIL
Enterprise Rent-A-Car
East Dundee
02.2022 - 08.2022
- Elected in Chicagoland regions first ever DE&I council.
- Helped build strong relations within the local communities with volunteer events.
- Helped organize purchasing gift cards from locally owned restaurants through enterprise within the Lake County area.
- Was also apart of the council as an open door for employees who look to further their careers and give them tools and trainings to do so.
MANAGEMENT TRAINEE
Enterprise Rent-a-Car
05.2019 - 10.2021
- Built strong business to business relationships with local body shops, dealerships, and insurance companies with negotiated rates to have accounts pay for customers rentals.
- Managed a fleet 120 cars in the store three months in to starting with company from late July 2019 until early September 2019.
- Qualified for six Top Eight Elite events in the region, highest finish being number two in the region in sales and income on Enterprise's Matrix.
- First Management Trainee to be called back from being furloughed during COVID.
- Selected as a Manager in Rotation and finished first in sales five out of six months.
- Six cars sold through referrals for customers to car sales department.
- Mentor newly hired employees on building rapport with customers and accounts while also helping with improving sales numbers.
- Gained experience and perspective by working in different departments of the organization, such as personnel, merchandising, purchasing, customer services, sales and marketing.
- Participated in all aspects of the hiring process, including interviewing, hiring and then onboarding/training new employees.
GI ENDOSCOPY TECHNICIAN
NorthShore University HealthSystem
05.2016 - 05.2019
- High understanding on how each scope functioned properly ad how to quickly problems mid procedure.
- Cleaned and sterilized surgical sites and managed supply inventory and organization.
- Oversaw inventory of specialty equipment and instrumentation inventories.
- Assessed procedure requirements and procured appropriate equipment and tools.
- Helped Physician and Nurse monitor patient's vitals during procedures to look for irregularities.
- Positioned or transported patients in accordance with instructions from medical personnel.
- Organized equipment and instruments in alignment with procedural protocols and Physician's preferences.
- Trained various staff members on operating room procedures, infection control, and over safety and functionality procedures.
- Checked all scopes that will be used for color and clarity, that air and water channels are open, that the control knobs are not too tight or loose, and also completing visual inspection of insertion tube for buckling or bite marks.
- Trained and mentored focusing on conducting customer educational visits, diagnosing issues relating to endoscopy equipment care, handling, CDS and storage.
Education
Bachelors - Social Sciences
Trinity International University
01.2015
Skills
- Negotiation
- Attention to Detail
- Product Knowledge
- Problem-Solving
- Time Management
- Leadership
- Adaptability
- Lead Generation
- Organization
- Prospecting
- Marketing
- Account Management
- Customer Relations
- Operations
- Strategy
- Business Management
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- CRM software
- Customer relationship management
- Employee training
- Product presentations
- Strategic planning
- Problem solving
- Relationship building
- Strategic thinking
- CRM proficiency
- Pipeline management
- Teamwork and collaboration
- Self motivation
- Supply chain coordination
- Adaptability and flexibility
- Active listening
- Sales targeting
- Sales territory growth
Websites
Languages
- English, Fluent
- Spanish, Fluent
Boards And Councils
DE&I Council, 02/22, 08/22, Elected in Chicagoland regions first ever DE&I council., Helped build strong relations within the local communities with volunteer events., Helped organize purchasing gift cards from locally owned restaurants through enterprise within the Lake County area., Was also a part of the council as an open door for employees who look to further their careers and give them tools and trainings to do so.
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Inside Account Manager
Medline
01.2023 - Current
DE&I COUNCIL
Enterprise Rent-A-Car
02.2022 - 08.2022
ASSISTANT BRANCH MANAGER
Enterprise Rent-a-Car
10.2021 - 12.2022
MANAGEMENT TRAINEE
Enterprise Rent-a-Car
05.2019 - 10.2021
ASSISTANT MEN'S SOCCER COACH
Lake Forest College
08.2016 - Current
GI ENDOSCOPY TECHNICIAN
NorthShore University HealthSystem
05.2016 - 05.2019
Bachelors - Social Sciences
Trinity International University
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